Dorcas Muakadi Ngalula
Ottawa,Canada
Summary
Représentante du service client expérimentée avec une expérience de 3 ans. S'épanouit aussi bien de manière autonome qu'en tant que membre d'une équipe. Fait preuve d'un excellent sens de la communication et de l'organisation. Excelle dans les environnements dynamiques, hiérarchise efficacement les tâches. Possède de solides compétences interpersonnelles, un sens du leadership et un talent pour la résolution de problèmes. Maintient une attitude professionnelle positive et s'engage à atteindre l'excellence. Motivée, esprit d'équipe collaboratif et dynamique à chaque interaction. Aime travailler en équipe et sait trouver des solutions. Offre une flexibilité d'horaire pour répondre aux besoins du poste.
Overview
5
5
years of professional experience
Work History
Customer Representative
IO Solutions Centre D'appel
12.2022 - 11.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
- Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
Cassière
Rona
06.2023 - 08.2023
- Greet customers warmly and promote customer loyalty
- Process transactions very precisely
- Keep all checkout work stations clean, tidy, and uncluttered
- Produce and balance the cash report at the end of each shift
- Comply with the Company's policies and procedures regarding loss prevention and health and safety
Cassière
McDonald's
02.2021 - 03.2022
- Welcoming customers
- Record orders prepare and serve
- Collect payments
- Helped improve overall McDVoice survey result from satisfied to very satisfied
- Assisted with maintaining cleanliness in line with company standards
- Contributed to exceeding standards in all internal quality check
General Management of Taxes
DGI
12.2019 - 12.2020
- Receive the documents
- Write and send administration e-mails
- Organize activities and wrote reports
- Providing excellent planning and consultation service by Building relationship with clients, providing innovative tax Planning, reviewing complex income tax returns, Identifying and mitigating tax risks, managing tax Provisions, managing and coordinating tax audits, Maintaining tax balances on general ledgers; and Preparing all tax papers
Education
Baccalauréat - Biology
University of Ottawa
Ottawa, ON07.2025
Diploma D'état - Biochemistry
Lycée Kabambare
Kinshasa, Kinshasa09.2019
Skills
- Microsoft Office (Word, Excel, and PowerPoint)
- Customer Service
- Communication
- Patience
Awards
- Leadership Certificate, DGI, 12/01/19
- Excellent Student Award, Lycee Kabambare, 09/01/15
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Cassière
Rona
06.2023 - 08.2023
Customer Representative
IO Solutions Centre D'appel
12.2022 - 11.2024
Cassière
McDonald's
02.2021 - 03.2022
General Management of Taxes
DGI
12.2019 - 12.2020
Baccalauréat - Biology
University of Ottawa
Diploma D'état - Biochemistry
Lycée Kabambare
Similar Profiles
RAKSHIT SAINRAKSHIT SAIN
Customer Service & Technical Support at IO Solutions Contact Centre (Rogers Communications)Customer Service & Technical Support at IO Solutions Contact Centre (Rogers Communications)
Issam RafikIssam Rafik
Team Manager at IO Solutions Contact CentreTeam Manager at IO Solutions Contact Centre
Roohi FirdousRoohi Firdous
Customer Service Specialist at IO Solutions Contact CentreCustomer Service Specialist at IO Solutions Contact Centre