Dorcas Madika
Ottawa,ON
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
3
3
years of professional experience
2031
2031
years of post-secondary education
Work History
Supervisor
Burrito Gringo Mexican Grill
Ottawa, ON
07.2023 - Current
- Trained new employees on company policies and procedures.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Responded to customer questions regarding products, prices and availability.
- Handled customer complaints with professionalism, ensuring timely resolution and customer satisfaction.
HR Coordinator
SNEL
Kolwezi , Lualaba
11.2022 - 04.2023
- Assisted with the recruitment process by posting job openings, scheduling interviews, and verifying candidate qualifications.
- Contributed to employee onboarding and training documentation.
- Updated HR databases and ensured file compliance.
- Supported payroll and benefits administration tasks
Education
La Cité Collégiale
Ottawa, ONBachelor Degree - Human Resources Management
Namibia University of Science And Technology
Windhoek , Khomas 02.2018 - 11.2022
Skills
- Training new employees
- Customer relationship management
- Team building
- Customer service
- Employee onboarding
- Time management
- Problem solving
- Team leadership
- Filing
- New employee onboarding
- Team collaboration
- Effective communication
- Proficient in Microsoft Office Suite (eg; Words, PowerPoint and Excel)
Languages
French
First Language
French
Proficient (C2)
C2
English
Advanced (C1)
C1
Timeline
Supervisor
Burrito Gringo Mexican Grill
07.2023 - Current
HR Coordinator
SNEL
11.2022 - 04.2023
Bachelor Degree - Human Resources Management
Namibia University of Science And Technology
02.2018 - 11.2022
La Cité Collégiale