Summary
Overview
Work History
Education
Skills
Certification
AWARDS
Timeline
Generic

Dorcas Dariya

Toronto,Canada

Summary

Strategic product leader with 10+ years of experience in AI-driven, customer-centric platforms for insurance, fintech, and quality compliance sectors. Expert in scaling enterprise solutions, fostering cross-functional alignment, and transforming the advisor journey with innovative strategies, seamless integration, and measurable business results.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Product Manager - Platform

Hexagon ETQ
02.2023 - Current
  • Partnered with program management and senior leadership in product development for ETQ, to optimize and maintain ETQ Reliance software.
  • Owned Product roadmap, including integration points with 3rd party applications, Identify shared components and align with technical & architecture requirements.
  • Led product strategy for enterprise platform integrations with MS365, Google Docs, and Pendo Analytics and communicated priorities to development team based on the roadmap
  • Worked jointly with other technology stakeholders to analyze ROI, delivering features that consistently generated over $300K in Annual Recurring Revenue per implementation.

Product Manager

NexJ Systems
01.2022 - 11.2022
  • Successfully managed product feature development of 3 AI-driven products across two cross-functional teams, tailored towards improving advisor Journey, and successfully rolling out MVP to users with a 95% satisfaction rating
  • Led prioritization, design thinking for each AI product including prototyping and PRD documentation.
  • Collaborated with various stakeholders to conceptualize and create an intuitive user experience for product features
  • Defined product success metrics, set, and evaluated targets in collaboration with the team

Business Analyst & Tech Lead

Manulife Global Wealth Management
03.2021 - 01.2022
  • Lead Analyst & Product Manager for Client-Focused Regulatory Reforms, for Canadian Investment Dealers
  • Jointly managed the implementation of identity, security and compliance related features such as SSO and CIAM with a budget of over $1 million, to deliver all regulatory requirements on time and within budget
  • Coordinated Integrations between Vendor applications such as Salesforce & Morningstar, as part of Client Focused reform for Prospect and customer KYC & KYP
  • Collaborated with compliance team & other stakeholders to ensure full regulatory, legal, and operational alignment of products

Product Owner/Business Analyst

Onlia Digital Insurance
06.2019 - 01.2021
  • Led the development of strategic digital solutions that significantly improved financial performance and enhanced customer acquisition and retention
  • Reduced non-payment of written premium from 33% to 9% by leading team to develop Ad Hoc Pay & Pre Payment solution for home and auto insurance
  • Improved fraud detection capabilities by 25% through the implementation of a new algorithm within the platform to identify at-risk new policies.
  • Successfully led development of Home Insurance portal, pushing the organization to achieve its first $1Mil in written premium
  • Led the successful integration of aggregators such as Ratehub, Rates.ca which resulted in a 30% increase in website traffic

Product Owner/Solutions Analyst

Wawanesa Mutual Insurance
04.2016 - 06.2019
  • Led business transformation initiatives, partnering with cross-functional teams in actuarial, underwriting, and product management to develop and implement sophisticated rating plans across personal and commercial insurance Lines of Business
  • Coordinated data migration efforts from legacy system to Guidewire suite leading to on time delivery of project work
  • Successfully led a team of 5 to maintain SLM processes and best practices, reducing the average time to resolve customer incidents by 20%, closing over 300 reported issues within ServiceNow

Business Operations Analyst

Investors Group Financial Services
10.2014 - 04.2016
  • Leveraged knowledge of specific regulatory requirements for each business product to successfully take ownership for specialized mutual funds investment products
  • Coached and mentored new and existing team members as SME for various registered products such as RESP, RRSP, TFSA, GIC's and more
  • Supported teams as escalation point for constraints and roadblocks involving specialized investment products, resulting in a more efficient work processes, managing upwards of 20 calls/emails per day

Education

Bachelor Of Arts - Psychology, Management

University of Manitoba
Winnipeg, MB
06.2014

Skills

  • Core Skills: Product Strategy, AI Product Management, UX Design & Prototyping, Analysis, Vendor management, JIRA, Design thinking principles, SQL, Digital technology, Agile Project Management, Salesforce, Guidewire Policy & Claims Centre, ServiceNow
  • Soft Skills: Communication, Leadership, Problem solving, Stakeholder management, Attention to detail, Strategic thinker,

Certification

  • Certified Scrum Product Owner & Certified Scrum Master - ScrumAlliance
  • AI Product Management - Co.Lab / World Innovation League
  • UX Design Certificate - Brainstation
  • Member - Chartered Institute of Loans and Risk Management (UK, Nigeria)

AWARDS

1. Top 7 Product - World Innovation League Hackathon

Created a web-based app using AI tools.
The application solves the problem of allowing employees to maximize their health benefits through integration with Canadian employers and health benefits providers by utilizing the powers of Artificial Intelligence.


2. Top 5 Product Co.Lab PM cohort 2021.

Created a web application which provides international students with relevant information and guidance by way of mentorship, as they navigate challenges in Canada



Timeline

Product Manager - Platform

Hexagon ETQ
02.2023 - Current

Product Manager

NexJ Systems
01.2022 - 11.2022

Business Analyst & Tech Lead

Manulife Global Wealth Management
03.2021 - 01.2022

Product Owner/Business Analyst

Onlia Digital Insurance
06.2019 - 01.2021

Product Owner/Solutions Analyst

Wawanesa Mutual Insurance
04.2016 - 06.2019

Business Operations Analyst

Investors Group Financial Services
10.2014 - 04.2016

Bachelor Of Arts - Psychology, Management

University of Manitoba

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Dorcas Dariya