DORAH LORVINSKI
Montreal,Quebec
Summary
Knowledgeable Solutions Specialist well-versed in current industry, market and product trends. Excellent communication, multitasking and organizational abilities. Worked on challenging projects and leadership roles. While also having the opportunity to help the company advance efficiently and productively.
Overview
9
9
years of professional experience
Work History
Solution Specialist Team - Credit Operations
Rogers Communications
2021.01 - Current
- Analyze complex customer problems, develop solutions, and ensure they are implemented to the customer's satisfaction
- Take ownership of escalated customer issues and provide timely and effective resolutions.
- Identify trends and recurring issues and collaborate with relevant teams to implement process improvements.
- Assist in the training and onboarding of new agents, ensuring they are familiar with company policies, products, and customer service protocols
- Offer operational support to agents, helping them navigate systems, tools, and processes effectively.
- Maintain and update a repository of support materials, including scripts, templates, FAQs, and guides that agents can reference
- Collaborate with agents to resolve complex customer issues and provide guidance on best practices for problem-solving.
- Assist agents in handling and escalating complex customer issues when necessary.
- Collaborate with other support teams and departments to resolve issues that require cross-functional solutions.
- Assisted on both live, chat and offline support to agents, customers and other departments
Haitian Creole Interpreter
Kelly Services
2023.02 - Current
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties
- Communicated with clients to understand interpreting needs and provide best service possible.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
Credit Collection Consultant
Rogers/Fido Communications
2019.06 - 2021.01
- Diagnose problems, propose solutions and negotiate payment arrangements in accordance with Rogers' policies
- Complete accurate transactions, update accounts, collect overdue balances, and provide confirmations and follow up as necessary in accordance with the law, all with a sense of urgency and an eye for detail
- Be accountable and take ownership to solve issues from beginning to end
- Assist with certain customer services inquiries Incorporate feedback on a regular basis, to improve my personal and professional development
- Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
- Responded to client concerns and questions about credit scores.
Receptionist Esthetic and Naturopathic Clinic
pH SANTE BEAUTE
2018.06 - 2019.06
- Greeted patients, scheduled appointments and maintained records and accounts.
- Check in customers as they arrive for their scheduled appointments
- Answer and forward incoming phone calls; schedule/confirm appointments and provide information to callers;
- Assist front desk in returning all clients phone messages and emails in a timely manner
- Maintain appropriate inventory (products, supplies and more); Maintain professionalism and cleanliness of the clinic (reception, rooms, bathrooms…)
- Handle cash register and insurance receipts papers; Handle online orders for clients (packaging and shipping)
- Responsible of social media outlet
Receptionist/ Medical Coder/ Translator
FONDEFH / UNICEF HAITI
2014.06 - 2014.12
- Translated Creole and French to English and vice versa for healthcare missionaries visiting and working in clinics in Haiti
- Professionally scheduled appointments and registered patients in medical practice management
- Assigned appropriate medical codes with a number percent accuracy rate
- Maintained strict patient and physician confidentiality
- Submitted electronic/paper claims documentation for timely filing
Education
Bachelor Interior Design - Interior Design
Yorkville University
Toronto, ON10.2025
Bachelor of Science - Biology
Concordia University
Montreal, QCFaculty of Medicine and Pharmacy - Pharmacology
Université Notre Dame D’Haïti
HaitiSkills
- Operating Systems: Windows (Vista, XP, 7, 8, 10), Mac OS X
- Intercultural competency, cross-cultural understanding and communication
- Capable of following directions and memorizing assigned tasks
- Ability to manage and prioritize tasks efficiently in a fast-paced environment.
- Proven initiative and the ability to work with little or no supervision
- Data entry skills, ensuring that information is accurately recorded.
Languages
English
Full Professional
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Volunteer Experience
- Special Project, Rogers/Fido Communications, 01/2020, Present
Assist new hires with their training on, listen and help them through their calls, assisted 4 groups so far,
Join special team who dealt with account with high balances, would call cx and assist in finding solutions to bring their account in good standing
- Volunteer in clinics and health organizations in Haiti during summer break, 07/2015, 08/2016
Assisted doctors and nurses in impoverished villages and provinces in Haiti where healthcare is needed (Orientations for the people on certain health issues, Managing food and clothes giveaways.)
Timeline
Haitian Creole Interpreter
Kelly Services
2023.02 - Current
Solution Specialist Team - Credit Operations
Rogers Communications
2021.01 - Current
Credit Collection Consultant
Rogers/Fido Communications
2019.06 - 2021.01
Receptionist Esthetic and Naturopathic Clinic
pH SANTE BEAUTE
2018.06 - 2019.06
Receptionist/ Medical Coder/ Translator
FONDEFH / UNICEF HAITI
2014.06 - 2014.12
Bachelor Interior Design - Interior Design
Yorkville University
Bachelor of Science - Biology
Concordia University
Faculty of Medicine and Pharmacy - Pharmacology
Université Notre Dame D’Haïti
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