Dora Macleod
Calgary
Summary
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Diligent [Desired Position] with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.
Overview
28
28
years of professional experience
Work History
Supervisor
Dragon's Lair Burgers
10.2014 - 08.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Lunchroom Supervisor
Alexander Ferguson Elementary School
10.2005 - 04.2014
- Improved student lunchroom behavior by implementing clear rules and expectations.
- Assisted teachers during non-meal hours with classroom and student support needs.
- Promoted a positive atmosphere among students during lunch periods through active engagement and interaction.
- Ensured a clean and sanitary environment for students by performing regular cleaning tasks.
Catering /Kitchen Prep Cook/Cashier Helper
Compass Canada
06.1998 - 12.2000
- Contributed to positive work environment by actively participating in team meetings and offering constructive feedback when necessary.
- Enhanced overall catering experience by preparing visually appealing and delicious food items.
- Supported successful events with accurate portion control and plating techniques for buffet-style service.
- Improved kitchen workflow by maintaining a clean and organized prep area.
- Participated in on-the-job training sessions to continually refine culinary skills while staying current on industry trends.
- Expedited order completion by skillfully operating various kitchen equipment such as knives, mixers, and slicers.
- Optimized kitchen performance with thorough knowledge of recipes, cooking methods, and presentation standards required for each dish.
Catering /Kitchen Prep Cook/Cashier Assistant
Marriot International
06.1996 - 07.1998
- Optimized kitchen performance with thorough knowledge of recipes, cooking methods, and presentation standards required for each dish.
- Increased customer satisfaction by promptly addressing any dietary restrictions or special requests.
- Implemented efficient cleaning routines throughout the kitchen space, reducing downtime between meal preparations.
- Collaborated with fellow staff members to provide seamless event execution and exceptional customer service.
- Expedited order completion by skillfully operating various kitchen equipment such as knives, mixers, and slicers.
- Participated in on-the-job training sessions to continually refine culinary skills while staying current on industry trends.
Education
High School Diploma -
Mount Douglas High School
Victoria, BC06-1987
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Inventory control
- Employee motivation
- Attention to detail
- Team building
- Processes and procedures
- Operations management
- Safety protocols
- Coaching and mentoring
- Employee development
Accomplishments
- Supervised team of 4 staff members.
- Achieved Food and Safety certificateby completing online course with accuracy and efficiency.
Languages
English
Food and Safety certificate
It was an online course for my job. It helped with propert food handling procedures
Interests
- Crafting and DIY Projects
- Dance
- Drawing and Painting
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Cooking
- Baking
- I enjoy cooking for friends and family gatherings
- Learning new cooking techniques and expanding my culinary skills
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Avid Reader
- Knitting and Crocheting
- Personal Development and Self-Improvement
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Youth Development Programs
Timeline
Supervisor
Dragon's Lair Burgers
10.2014 - 08.2024
Lunchroom Supervisor
Alexander Ferguson Elementary School
10.2005 - 04.2014
Catering /Kitchen Prep Cook/Cashier Helper
Compass Canada
06.1998 - 12.2000
Catering /Kitchen Prep Cook/Cashier Assistant
Marriot International
06.1996 - 07.1998
High School Diploma -
Mount Douglas High School
Similar Profiles
Kaleia SimpsonKaleia Simpson
Full Time Employee at Dragon's Lair Comics and FantasyFull Time Employee at Dragon's Lair Comics and Fantasy
Scott StefanikScott Stefanik
Featured Recording Artist at Dragon's Lair ProductionsFeatured Recording Artist at Dragon's Lair Productions
Carola PetrucciCarola Petrucci
Interim Program Manager at Dragon's DenInterim Program Manager at Dragon's Den