Dora Lycouras
Toronto
Summary
Results-driven and client-focused Commercial Insurance Broker with over 3.5 years of experience in the commercial insurance industry. Proven expertise in identifying client needs, evaluating risks and providing customized commercial insurance solutions to businesses across diverse industries. Skilled in building and maintaining strong client relationships and risk assessment. Adept at managing complex insurance portfolios, delivering exceptional service and advising clients on risk mitigation strategies.
Overview
8
8
years of professional experience
Work History
Commercial Insurance Broker
Zensurance Brokers Inc.
06.2021 - Current
- Offered detailed information about products and binding coverage.
- Maximized sales opportunities by methodically cross-selling complementary insurance products to existing clients.
- Increased client satisfaction by identifying coverage gaps and recommending appropriate insurance solutions.
- Explained detailed policy concepts in easy-to-understand terms.
- Reviewed, shopped and processed renewals.
Customer Service Representative
LCBO
11.2019 - Current
- Restocked and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items to promote loyalty, satisfaction and sales numbers.
- Checked identification for proof-of-age and refusing alcohol sales to underage customers.
Human Resources Assistant
Stewart Title Canada
02.2020 - 04.2020
- Recruited and screened applicant resumes and coordinated in-person interviews.
- Completed reference checks for qualified candidates.
- Created company wide presentation for employees regarding health and safety in the workplace.
Administrative Assistant
Premise Protection Services
08.2018 - 10.2019
- Booked appointments, meetings and service calls.
- Prepared technician's daily schedules.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Answered telephone calls to field inquiries from clients and various other callers seeking information.
- Managed over 50 customer calls per day.
Brand Representative/Merchandiser
Benefit Cosmetics
08.2017 - 07.2018
- Communicated product value, quality and style to educate and entice potential customers.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Kept up-to-date with industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Exceeded sales goals by an average of 15%.
Education
Bachelor of Commerce - Entrepreneurship And Human Resources
Ryerson University
Toronto, ON12.2020
High School Diploma -
Wexford Collegiate School For The Arts
Toronto, ON06.2016
Skills
- Customer Relationship Management (CRM)
- Sales expertise
- Proficient in Microsoft Office and Photoshop
- Work well under pressure
- Outstanding interpersonal skills
Timeline
Commercial Insurance Broker
Zensurance Brokers Inc.
06.2021 - Current
Human Resources Assistant
Stewart Title Canada
02.2020 - 04.2020
Customer Service Representative
LCBO
11.2019 - Current
Administrative Assistant
Premise Protection Services
08.2018 - 10.2019
Brand Representative/Merchandiser
Benefit Cosmetics
08.2017 - 07.2018
Bachelor of Commerce - Entrepreneurship And Human Resources
Ryerson University
High School Diploma -
Wexford Collegiate School For The Arts
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