Dora Lao
Bowmanville,ON
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
Work History
Administrative Bookkeeper
Joe's No Frills
09.2018 - 04.2021
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Corrected discrepancies in financial records for balanced books.
- Reconciled bank statements and credit card accounts for accuracy and completeness.
Technical Support Representative
WB Whites Insurance Ltd
02.2003 - 08.2013
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Performed policy renewal and record retention.
- Supported customers in insurance application completion while liaising between company and client.
Education
Associate of Science - MLT
Trillium College
Oshawa, ON10.2017
High School Diploma -
St. Brother André Catholic High School
Markham, ON06.1999
Skills
- Data Management
- Records and Database Management
- Documentation
- Time Management
- Business Administration
- Database Administration
Timeline
Administrative Bookkeeper
Joe's No Frills
09.2018 - 04.2021
Technical Support Representative
WB Whites Insurance Ltd
02.2003 - 08.2013
Associate of Science - MLT
Trillium College
High School Diploma -
St. Brother André Catholic High School
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