Dora Gonzalez

• Coordinated appointments to show marketed properties.
• Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
• Developed and deployed marketing collateral to promote properties and drive sales.
• Maintained efficient office operations by handling errands and administrative functions.
• Managed daily operations, scheduling, calendar coordination, and inbox organization for a top-producing real estate agent.
• Prepared, edited, and organized real estate documents (listing agreements, buyer agreements, disclosures, addenda).
• Handled MLS input, listing updates, showing instructions, and broker remarks.
• Coordinated signage, lockboxes, photography, staging, cleaning, and contractor access.
• Maintained digital and physical filing systems for compliance and audits.

Acted as main point of contact for clients, lenders, inspectors, escrow, and cooperating agents.

• Provided excellent client care through proactive check-ins and status updates.
• Managed high-volume calls, texts, DMs, and email communications.
• Coordinated open houses: marketing, scheduling, registration, and follow-up.
• Created marketing materials using Canva: flyers, postcards, brochures, open house signs, and listing presentations.
• Scheduled social media posts (Instagram, TikTok, Facebook) and coordinated content creation with the agent.
• Assisted with drip campaigns, newsletters, and CRM follow-ups.
• Updated agent website, Google Business page, and property landing pages.

• Operate telephone switchboard to answer, screen, or forward calls, providing information taking messages or scheduling appointments.
• Greet patients entering clinic, determine nature and purpose of visit, and direct them or escort them to specific destinations.
• Receive and resolve complaints from patients or the public.
• Provide information about clinic, such as location of departments, hours of operation organization or services provided.
• Receive payment and record receipts for services provided.
• Schedule appointments and maintain and update appointment calendars.
• Analyze data to determine answers to questions from the customers or members of the public.
• Enroll individuals to participate in programs and notify them of their acceptance.
• Preform duties such as taking care of plants or straightening up magazines to maintain lobby or reception area.

Skills Used

• Extensive experience in customer service and as front desk receptionist within the medical field. Bilingual read, write and speak Spanish fluently.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained confidentiality of sensitive data to protect patient and business information in accordance with HIPPA.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Maintained organized and clean front office area to create professional and welcoming environment for patients and employees.
• Collected cash/credit card payments, and insurance payments processed transactions and updated relevant records.
• Completed all tasks in compliance with company policies and procedures in.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Handled assignments independently with good judgement and critical thinking skills.
• Confirmed appointments, communicated with patient, and updated patient records.
• Organized, maintained and updated information in computer databases.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.