Dooshinee Indurjeet
Calgary,AB
Summary
Bilingual Project Manager with background in managing complex projects across various industries. Known for successfully leading cross-functional teams to deliver projects on time and within scope. Demonstrated ability to manage project lifecycles and implement process improvements.
Overview
6
6
years of professional experience
Work History
Construction Project Manager
Nexom Inc.
01.2023 - Current
- Manage end-to-end project execution from initiation to completion, ensuring scope, budget, and timelines are met.
- Monitor project budgets and costs using ERP systems, identifying variances and implementing cost control measures.
- Ensure compliance with contract terms, industry regulations, and safety standards throughout project execution.
- Lead cross-functional teams, coordinating between engineering, procurement, and construction teams to meet project milestones.
- Facilitate and negotiate change orders, adjusting project scope and deliverables as needed.
- Develop and maintain project documents, including risk assessments, schedules, and status reports for internal and external stakeholders.
- Oversee construction progress, identifying and resolving potential delays, scope creep, and quality issues.
- Coordinate system start-up and commissioning, ensuring all required documentation and operational readiness are in place.
- Manage vendor contracts and supplier relationships to optimize project efficiency and cost-effectiveness.
- Lead client and stakeholder communication, providing updates, addressing concerns, and ensuring customer satisfaction.
Business Process Specialist
Westoba Credit Union Ltd.
10.2021 - 12.2023
- Led performance improvement projects using LEAN & Six Sigma methodologies.
- Built strong stakeholder and vendor relationships for efficient service delivery.
- Coordinated project completion, including data analysis and solution implementation.
- Assessed and improved business processes for operational efficiency.
- Recommended system and procedural enhancements to meet evolving demands.
- Managed digital data entry and organization for streamlined operations.
- Enhanced customer experience through superior service and troubleshooting.
- Used customer insights to drive product and service enhancements.
- Developed tracking spreadsheets for process monitoring and reporting.
- Partnered with leadership to implement strategic process improvements.
- Standardized corporate actions, policies, and procedures across business units.
Client Relations Representative
IG Wealth Management
05.2021 - 10.2021
- Receiving & responding to inbound phone and email contacts from consultants, clients, security specialists and other financial institutions
- Maintaining knowledge and awareness of policies & procedures; sharing policy changes
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Logged call information and solutions provided into internal database.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
French Interpreter
Westman Immigrant Services
10.2020 - 09.2022
Customer Service Representative
Canadian Tire
05.2020 - 02.2021
Sales Associate
Winners TJX
10.2018 - 04.2020
Education
MBA - Project Management & Sustainability
University of Calgary
Calgary, AB08-2026
BA - Business Administration, French
Brandon University
Brandon, MB05.2021
Skills
- Project Management & Execution
- Process Improvement & Optimization
- Business Process Analysis & Documentation
- Problem-Solving & Troubleshooting
- Team Leadership & Collaboration
- Stakeholder & Relationship Management
- Training & Mentorship
- Quality Assurance & Risk Management
- Agile & Change Management
- Reporting & Performance Tracking
Additional Information
Languages:
French - Native or bilingual proficiency
English - Full working proficiency
Hindi - Professional working proficiency
Spanish - Elementary proficiency
Volunteer Work:
o President of a Condominium Board (Nov 2022 - July 2024)
o Diversity, Equity and Inclusion (DEI) working group at Westoba Credit Union (Jan - Dec 2023)
o Student Leader at Brandon University (2019)
o Peer Wellness Educator at Brandon University (Sept 2018 - Sept 2019)
Timeline
Construction Project Manager
Nexom Inc.
01.2023 - Current
Business Process Specialist
Westoba Credit Union Ltd.
10.2021 - 12.2023
Client Relations Representative
IG Wealth Management
05.2021 - 10.2021
French Interpreter
Westman Immigrant Services
10.2020 - 09.2022
Customer Service Representative
Canadian Tire
05.2020 - 02.2021
Sales Associate
Winners TJX
10.2018 - 04.2020
MBA - Project Management & Sustainability
University of Calgary
BA - Business Administration, French
Brandon University
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