Doorvesh PALARAM
Saint-Hyacinthe,Mauritius
Summary
An astute individual with a deep passion for ideation and creating innovative products that bring joy to consumers. The hospitality industry has always been a personal interest, and valuable experience has been gained, particularly during involvement in the Pre-Opening and Opening phases of an organization. Experience in another country has broadened perspective and prepared for even greater challenges. Eager to continue expanding skills and knowledge within a reputable organization that offers opportunities for advancement and fosters a sense of belonging within a cohesive team.
Overview
8
8
years of professional experience
Work History
Cashier
Tim Hortons
06.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Oversaw comprehensive stock management processes.
- Drove substantial growth, leading to high regional performance.
Food and Beverage Assistant
The Oberoi beach resort and spa
01.2022 - 03.2022
- Placed orders and processed payments in POS systems, maintaining efficient service operations.
- As an F&B assistant I was mainly assigned to greet guest and accompany them to their respective table, present them their respective menu, asked them about certain dietary restrictions, propose to them about the restaurant's specialties and signature dishes.
- I was also assigned for order taking, serving of their food and bev and also clearance of their table when they finish.
- When finish, one of the responsibility was also to escort the guest to and bid farewell upon their departures.
Sales Representative
Burreau Valle
09.2021 - 01.2022
- As a sales representative I was supposed to provide customers with proper information about their needs and make upselling.
- I also had to carry out regular inventory and report to the manager to re-order the necessary products.
- I also had to handle the POS system as a cashier and was making the opening and closing settlements of the day.
- Helped resolve client problems quickly with superior customer service.
- Presented latest merchandise to prospective buyers.
- Prepared sales contracts.
Demi Chef De Rang and Barman
Lux Grand Baie
10.2019 - 01.2020
- I worked in the Pre-Opening and the Opening of Lux Grand Baie as both a Demi chef de rang and Barman at Ai-Kisu, which is a modern Asian dining restaurant, where they was also doing warayaki live stove cooking.
- As a Demi chef de rang, I had training of how greet the guests, present the menu and serve the guests food and beverages correctly, bidding farewell and has also run through many sequences and simulations.
- I have also worked in Ai-kisu Bar, which is a bispoke bar, using a Kaizen philosophy where we used seasonal ingredient to create cocktails and mocktails according to guests preferences.
- And the specialty of this bar was mostly sake.
- Provided visible coverage on restaurant floor to maximise guest engagement.
- Attended to customer needs and queries relating to allergies and special dietary requirements.
Barman/Waiter
Red Restaurant
11.2018 - 03.2019
- As a barman i had to maintained bar stocks, replenishing daily as necessary.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- And as a waiter my main task in the restaurant was to assist customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Regularly checked on guests to ensure satisfaction, upselling drinks and side orders to increase revenue.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Waiter
Ocean Basket
08.2017 - 12.2017
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Field Coordinator
Sagaci Research
01.2017 - 12.2017
- I was entitled to convey researches and carry out a survey based on pharmaceutical products, soft-drinks and other detergent products.
- Created digital file classification system for company-wide use.
- Customer service.
Education
Diploma - Tourism and Hospitality
Elite Business School
Quatre Bornes12.2020
A-Levels - Travel and Tourism
Universal College
Riviere du Rempart, Riviere du Rempart District11.2014
BCs and AJA - Information Technology
RRj Technology
04.2014
Skills
- Customer service
- Management skills
- Complaint handling
- Interpersonal skills
- Computer skills
- Food safety and storage
- Active listening
Personal Information
Nationality: Mauritian
Languages
French
Full Professional
English
Native or Bilingual
Timeline
Cashier
Tim Hortons
06.2023 - Current
Food and Beverage Assistant
The Oberoi beach resort and spa
01.2022 - 03.2022
Sales Representative
Burreau Valle
09.2021 - 01.2022
Demi Chef De Rang and Barman
Lux Grand Baie
10.2019 - 01.2020
Barman/Waiter
Red Restaurant
11.2018 - 03.2019
Waiter
Ocean Basket
08.2017 - 12.2017
Field Coordinator
Sagaci Research
01.2017 - 12.2017
Diploma - Tourism and Hospitality
Elite Business School
A-Levels - Travel and Tourism
Universal College
BCs and AJA - Information Technology
RRj Technology
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