Doohie Lee
Maple,ON
Summary
Consulted with clients to create tailored solutions based on their use cases, increasing site traffic and revenue. Managed client accounts and sales initiatives, ensuring high levels of client satisfaction and surpassing sales targets through strategic promotions and partnerships. Streamlined quality control processes and inventory management, enhancing product standards and reducing waste.
Overview
7
7
years of professional experience
Work History
Web Technician
Silicon Giants Technology
04.2021 - 12.2022
- Advocated for the use of workplace management software to improve the communication and efficiency of the team and between different departments, leading to the implementation of monday.com
- In charge of onboarding and training new co-op students, overseeing their work before adding it onto the live production website
- Managed the website of up to 30 different clients, making updates and custom code when client specifications could not be met due to CMS software limitations or absence of desired features
- Provide consultation with clients about their products and services, assessing their use cases to outline necessary features and recommend website designs to maximize ROI
Account Manager
Steps Management Group
02.2019 - 10.2019
- Achieved the highest sales conversion rate for 2 different months while working as a sales rep
- Partnered with Rogers to promote and market their new IgniteTv service and engaged prospects and customers through various events, including seminars and workshops
- Converted over 20 Bell customers to contract with Rogers during their IgniteTv promotion, resulting in the best monthly revenue that year
- Managed up to 100 client accounts including those of the sales representatives trained by me
- Addressed problems with accounting, billing and service delivery to maintain client satisfaction
Assistant Quality Analyst
Moose Knuckles Canada
05.2016 - 08.2016
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions to determine which products could be repurposed
- Acted as the liaison between Moose Knuckles' product delivery manager and various manufacturing locations
- Analyzed quality and performance data to support operational decision-making, redirecting materials shipment to different locations when there were backlogs
Education
Ontario College Advanced Diploma - Computer Programming And Analysis
Seneca College
North York, ON04.2022
Ontario College Certificate - Culinary And Hospitality Management
George Brown College
Toronto, ON12.2017
Skills
- Inventory report generation
- Sales management
- New hire orientation
- Customer relations
- Process improvements
- Project planning
Languages
English
Native or Bilingual
Korean
Limited Working
Timeline
Web Technician
Silicon Giants Technology
04.2021 - 12.2022
Account Manager
Steps Management Group
02.2019 - 10.2019
Assistant Quality Analyst
Moose Knuckles Canada
05.2016 - 08.2016
Ontario College Advanced Diploma - Computer Programming And Analysis
Seneca College
Ontario College Certificate - Culinary And Hospitality Management
George Brown College
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