DONYELLE BILLINGS-OLIVER

Pharmacy Technician

Rite-Aid Pharmacy

01.2001 - Current

Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Provided customer service, fostering positive relationships with both new and returning patients at the pharmacy counter & drive-thru window.
Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Counted and Reconstituted medications, following standard procedures.
Supported inventory management through accurate record-keeping of received shipments and expired medications for disposal purposes.
Collected co-payments or full payments from customers.
Prescription processing with accurate data entry and verification of patient information.
Ensured patient safety by strictly following drug storage guidelines.
Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Contributed to team meetings, offering insights for optimizing workflow and patient service.
Removed expired medications, ensuring pharmacy compliance with regulations.
Engaged in continuous learning to stay updated on pharmaceutical practices and products.
Efficiency with meticulous record-keeping of patient information and prescriptions.
Provided customer service, resolving queries and concerns with empathy and professionalism.
Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
Assisted in the processing of prescriptions for home deliveries.
Communicated with healthcare professionals to clarify prescription details, ensuring accuracy.
Maintained clean and organized work environment, adhering to health and safety standards.
Welcomed customers to pharmacy and answered questions relating to where over-the-counter products are located.
Managed opening and closing duties for pharmacy.
Set up and modified patient profiles to include current medications and insurance details.
Assisted in ordering pharmacy medication stock, to maintain streamlined inventory.
Assisted in the verification and filling of more than 300 daily prescriptions in high-volume retail pharmacy environment.
Prior Authorization submission, to healthcare providers office for non-formulary medications approval.

Summary

Overview

Work History

Pharmacy Technician

Education

Diploma - Pharmacy Technician

Skills

Timeline

Pharmacy Technician

Diploma - Pharmacy Technician

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