DONYALE LIVERPOOL
Brampton,ON
Summary
Versatile Director of Operations specializing Patient Support and vendor management, skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
22
22
years of professional experience
Work History
Director, Patient Support Services
McKesson Canada
05.2022 - Current
- Directly responsible for resource allocation, management, and coordination of departmental resources
- Formed strategic partnerships and connected with potential clients to drive business development.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Partner with business intelligence to build and enhance reporting to provide insights and trends
- Work closely with our manufacturer partners to increase business opportunities, and increase operating efficiencies
- Directly responsible for resource allocation, management, and coordination of departmental resources
Senior Manager
Specialty Drug Network
10.2021 - 05.2022
- Managed large-scale projects, introduced new systems, tools, and processes to achieve challenging objectives.
- Implemented and developed operational standards, policies and procedures.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Provided strong leadership to enhance team productivity and morale.
Senior Implementation & Transition Manager
Bayshore Specialty Rx
01.2017 - 10.2021
- Lead planning and execution of newly awarded patient programs
- Collaborated with upper management to drive strategy and implement new processes.
- Participate in new business development initiatives, including RFP proposals and vendor capabilities presentations
- Cultivated project timelines, documentation, processes and updates to develop and manage tactical plans.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Reimbursement Services Manager
Bayshore Specialty Rx
12.2016 - 01.2017
- Work with internal business units to address any requirements for changes because of program implementation
- Trained and onboarding new team members
- Develop reimbursement and patient advocacy policies for distribution across Patient
Patient Support Program Manager
Bayshore Healthcare
09.2013 - 12.2016
- Conduct strategic planning meetings with sponsor and other stakeholders
- Analyze and prepare program reports as required
- Conduct strategic planning meetings with sponsor and other stakeholders
- Program reporting and responsible for quarterly business reviews
- Managed time efficiently in order to complete all tasks within deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
Senior Field Case Manager
Bayshore Healthcare
08.2008 - 09.2013
- Acted as liaison for program and prescriber
- Completed all reimbursement paperwork, including appeals for prescriber
- Advocated for patient to both private and public payors
- Arranged injection training and post-treatment follow up.
- Managed time efficiently in order to complete all tasks within deadlines.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
Customer Service Supervisor
Vital Aire Healthcare Inc
01.2006 - 01.2008
- Ensured call answer ratio exceeded internal and external client expectations
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Monitored and controlled staff effectiveness and adherence to company policies
- Evaluated processes, and workflows and participated in other quality improvement activities
- Controlled expenses by ensuring the effective use of office materials and equipment
Reimbursement Supervisor
Adjuvantz
01.2002 - 01.2006
- Developed and maintained on line reference reimbursement tool
- Ensured quality assurance and compliance occurred on an on-going basis
- HR functions: recruiting, hiring, training/coaching and mentoring team members
- Maintained confidentiality of client and corporate information
- Adhered to company policies and procedures
Education
Certificate, Project Management -
Sheridan College -Pilon School of Business
2018
Diploma - Health, Assistance & Nursing Care Practical
Riverside TechnologyCentre
1996
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DawsonCollege
1994
Skills
- Financial Reporting
- Manage Financing
- Client Relationship-Building
- Vendor Management
- Rfp/Proposal Coordination
- Training and Development
- Operational Efficiency
- Engagement Strategy Development
- Cross-Functional Collaboration
- KPI Monitoring
- Motivational Leadership
- Change Management Process
Timeline
Director, Patient Support Services
McKesson Canada
05.2022 - Current
Senior Manager
Specialty Drug Network
10.2021 - 05.2022
Senior Implementation & Transition Manager
Bayshore Specialty Rx
01.2017 - 10.2021
Reimbursement Services Manager
Bayshore Specialty Rx
12.2016 - 01.2017
Patient Support Program Manager
Bayshore Healthcare
09.2013 - 12.2016
Senior Field Case Manager
Bayshore Healthcare
08.2008 - 09.2013
Customer Service Supervisor
Vital Aire Healthcare Inc
01.2006 - 01.2008
Reimbursement Supervisor
Adjuvantz
01.2002 - 01.2006
Certificate, Project Management -
Sheridan College -Pilon School of Business
Diploma - Health, Assistance & Nursing Care Practical
Riverside TechnologyCentre
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DawsonCollege
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