Donya Nasseri
Ottawa,ON
Summary
Hospitality professional with 5+ years of experience in fine dining, specializing in guest relations and service support. Proven ability to thrive in high-pressure environments while ensuring a polished and welcoming atmosphere. Demonstrated expertise in enhancing guest experiences and optimizing service efficiency.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Event Server
Aquatopia Ottawa
Ottawa, Ontario
01.2023 - Current
- Provided food, beverage and table service to guests during events.
- Coordinated with kitchen staff for timely service delivery during events.
- Maintained proper display and replenishment of food items to enhance guest experience.
- Cleared plates and glasses from tables in a timely manner after each course or event completion.
- Set up tables, chairs, and event decorations to create an inviting atmosphere.
Hostess
Red Lobster
Ottawa, ON
08.2022 - 12.2022
- Created welcoming environment by greeting guests warmly upon arrival.
- Optimized dining room flow by managing seating arrangements to enhance guest experience.
- Reduced guest wait times by coordinating waitlists efficiently during peak hours.
- Trained new host staff on procedures and customer service standards to ensure consistent service quality.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and address service questions.
Server Support
Beckta Dining And Wine
Ottawa, ON
09.2021 - 07.2022
- Coordinated dining room setup and maintained cleanliness to enhance guest satisfaction during shifts.
- Handled customer inquiries and resolved issues to improve overall guest experience.
- Managed reservation system to facilitate smooth guest flow.
- Assisted with food and beverage delivery to maintain efficient service flow.
- Managed inventory of supplies, ensuring availability of menus, tablecloths, and silverware for seamless service.
Education
Real Estate Salesperson Course
Algonquin College
Ottawa02-2027
High School Diploma -
Franco-Cite Catholic High School
Ottawa 06-2022
Skills
- Dining customer service
- Call handling and problem resolution
- Menu memorization and product knowledge
- Team collaboration and multitasking
- Food running and event coordination
- Tableside service
Achievements
- Team Captain of Ottawa Internationals Soccer Club (2009-2022)
- Ottawa Senators Foundation (2019-2022)
- National Capital Air Cadets (2017-2019)
- Boys and Girls Club of Canada (2019)
Certification
Smart Serve
Languages
English
Native/ Bilingual
French
Full Professional
Timeline
Event Server
Aquatopia Ottawa
01.2023 - Current
Hostess
Red Lobster
08.2022 - 12.2022
Server Support
Beckta Dining And Wine
09.2021 - 07.2022
Real Estate Salesperson Course
Algonquin College
High School Diploma -
Franco-Cite Catholic High School