Donya Eydivand
Vaughan,ON
Summary
A Sales Associate with nearly 3 years of experience who is highly motivated and possesses a wealth of experience in customer service and sales. Skilled in building meaningful relationships with customers to drive repeat business and enhance brand loyalty. Proficient in product knowledge, sales techniques, and point-of-sale systems. Adept at working collaboratively with team members to achieve common goals.
Overview
4
4
years of professional experience
Work History
Sales Associate
Suzy Shier
04.2024 - Current
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Sales Associate
Fox Home
02.2024 - 04.2024
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Azar Clothing Store
10.2022 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Customer Service
Moon Clothing Store
12.2020 - 07.2022
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Skills
Multi-tasking
Customer service
Problem-solving
Team work
Attention to detail
Communications
Languages
English
Persian
Timeline
Sales Associate
Suzy Shier
04.2024 - Current
Sales Associate
Fox Home
02.2024 - 04.2024
Sales Associate
Azar Clothing Store
10.2022 - 08.2023
Customer Service
Moon Clothing Store
12.2020 - 07.2022
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