Donya Alamtaj
Richmond Hill
Summary
A self-motivated, committed, and detail-oriented business expert with outstanding learning speed. Looking for Business careers consultancy, Retail and Sales, Marketing and Advertising and Human resources and Financial Services opportunities.
Overview
6
6
years of professional experience
Work History
Collection Officer
TD Auto Finance INC
03.2021 - Current
- Implemented timely escalation procedures when necessary, ensuring prompt attention is given to high-risk accounts.
- Partnered with credit departments to review accounts for accuracy and potential adjustments, optimizing billing processes.
- Analyzed trends in account performance data to identify areas requiring intervention or improvement opportunities.
- Leveraged strong negotiation skills to secure favorable terms for both the company and its clients during payment negotiations.
Salesperson
Wiedehopf
08.2021 - 11.2021
- Company Overview: Modern Cladding System Company
- Salesperson in Modern Cladding System Company gain more knowledge about sales and marketing skills
- Have a great proficiency in CRM and handling customers through the phone, in-person and job site meetings
- Handled end-to-end sales process
- Maintained and exceeded weekly and monthly sales target
- Educated customers about our services and products according to their needs
- Scheduled appointments for in-person meeting to proceed the progress with customers and close the deal
- Modern Cladding System Company
Office Administrator
Paradise Immigration
08.2020 - 12.2020
- Greeting guests and guiding them to the appropriate office/personnel
- Clerical tasks include answering phones, replying to emails, and creating papers such as official letters, documents, applications, and resumes
- Coordination and management of appointments, interviews, and the meetings schedule to avoid repeated arrangements
- Administering general office files, such as job files, client files, and other files relating to the company's activities
- Volunteering from August 2020 to December 2020
- Working part-time from January 2021 to July 2021
Customer Service Representative
DKNY
12.2019 - 08.2020
- Interact directly with customers to provide information in response to inquiries, concerns and questions about the store's product offers
- Identify potential clients and provided presentations on the benefits and uses of services followed up on customer inquiries and complaints that have not been resolved
Cashier and Salesperson
Designer Row
08.2019 - 12.2019
- Collaborated successfully with the sales and customer service departments to provide exact service to the clients
- Conducted after-sales and technical assistance to increase client retention
- Developed sales opportunity and new customers
Education
Ontario College Diploma - Business Program
Seneca College
Toronto, ON12.2021
Skills
- Multi-tasking
- Attention to detail
- Microsoft Office
- B2B
- B2C
- Customer service principles
- Sales improvement
- Team player
- Independent work
Highlights Of Skills And Qualifications
- Multi-tasking, industrious, and quick learner with great initiative and attention to detail.
- Excellent knowledge of Microsoft Office (Excel, Word, Outlook, PowerPoint), B2B (Business-to-Business), B2C (Business-to-Consumer)
- Fluent in English and Russian Languages.
- Excellent knowledge of customer service principles with proven ability to improve sales targets.
- To gain practical experience at a recognized organization that will allow me to broaden my learnings, expertise, and abilities.
- Obtain a responsible employment position that will allow me to completely utilize my expertise and skills while also making a valuable contribution to the company's development.
- Team player with the ability to work independently with minimum supervision to achieve results promptly.
Cover Letter
Dear Hiring Manager,
I am excited to apply for a full-time position in Business Consulting, Retail and Sales, Marketing and Advertising, Financial Services Human Resources. With over four years of experience as a Salesperson and three years in Financial Services, I have developed strong expertise in Sales, Customer Service, and Business development, consistently driving revenue growth and building lasting client relationships.
Fluent in English, knows Russian. I have the ability to connect with diverse clients and expand market reach. Additionally, I have excellent proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint) and experience working in both B2B (Business-to-Business) and B2C (Business-to-Consumer) environments. I also hold an Ontario College diploma in Business.
I would welcome the opportunity to discuss how my skills and experience align with your company’s needs. Please feel free to contact me via phone or email at your convenience. I look forward to hearing from you.
Sincerely,
Donya Alamtaj
Languages
English
Full Professional
Russian
Limited Working
Timeline
Salesperson
Wiedehopf
08.2021 - 11.2021
Collection Officer
TD Auto Finance INC
03.2021 - Current
Office Administrator
Paradise Immigration
08.2020 - 12.2020
Customer Service Representative
DKNY
12.2019 - 08.2020
Cashier and Salesperson
Designer Row
08.2019 - 12.2019
Ontario College Diploma - Business Program
Seneca College
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