Ash Kamau Kelley
San Jose
Summary
Dynamic and results-driven professional with extensive experience at Safeway, excelling in customer service and sales. Proven ability to manage high-volume transactions while maintaining accuracy and fostering positive customer relationships. Skilled in conflict resolution and time management, consistently achieving sales targets through effective upselling and personalized service. Dedicated Personal Shopper well-versed in selecting, packing, and delivering orders. Results-oriented and thorough with strong focus on efficiency. Ready to bring many years of retail experience to dynamic new position. Customer-focused Meat Clerk with great service skills and knowledge of inventory. Skilled at orders and known for professionalism and efficiency. Dedicated to maintaining cleanliness and maximizing meat sales. Reliable Stocking Associate recognized for ability to rapidly and accurately restock merchandise. Known for maintaining inventory levels and organizing stock to optimize workflow. Skilled in inventory management, product organization, and shelf stocking. Excel in time management, teamwork, and adaptability, ensuring smooth operations in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
DUG (In-Store Shopper)
Safeway
San Jose
06.2024 - Current
- Secured and stored items correctly until customer pickup.
- Greeted and assisted customers to foster positive experiences.
- Provided excellent customer service by greeting customers warmly and responding to inquiries quickly.
- Managed multiple clients simultaneously while maintaining high standards of service and privacy.
Cashier/Stocker
Safeway
San Jose
03.2023 - Current
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments.
- Provided exceptional customer service by greeting customers with a friendly demeanor, and addressing their inquiries or concerns.
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues.
- Managed high-volume checkout lanes during peak hours, while maintaining accuracy and speed.
- Implemented effective upselling techniques to increase sales of promotional items, or add-ons.
- Collaborated with other departments, such as receiving or merchandising teams, to ensure efficient operations.
- Resolved customer complaints regarding pricing errors or product availability with professionalism.
- Trained new employees on operating cash registers effectively.
- Suggested alternative products when requested items were out of stock.
- Developed rapport with regular customers by remembering their preferences, and providing personalized service.
- Achieved daily sales targets through effective cross-selling of related products or services.
- Provided assistance to customers with special needs or disabilities to ensure their shopping experience was comfortable and accessible.
- STOCKING:
- Efficiently restocked shelves and organized inventory to ensure that products were readily available for customers.
- Assisted customers in locating specific items within the store, while providing excellent customer service.
- Managed the rotation of perishable goods according to expiration dates, minimizing waste, and ensuring freshness.
- Operated equipment, such as pallet jacks or forklifts, to transport heavy items safely throughout the store.
- Maintained a clean work environment by promptly removing empty boxes and debris from aisles.
- Responded promptly to customer inquiries regarding product availability or location.
Meat Clerk
Safeway
San Jose
09.2024 - 02.2025
- Maintained cleanliness and organization of the meat and seafood department, ensuring a safe and appealing shopping environment.
- Provided exceptional customer service by assisting customers with their meat and seafood selections.
- Prepared various cuts of meat according to customer specifications, ensuring accuracy in portioning and packaging.
- Assisted in inventory management by monitoring stock levels and rotating products.
- Collaborated with team members to ensure an efficient workflow during busy periods or special promotions.
- Provided guidance to customers on cooking techniques, recipe ideas, and proper storage of meat and seafood products.
- Handled customer inquiries regarding product availability, pricing information, or special orders in a professional manner.
- Trained new employees on proper handling procedures for different types of meats, including poultry, beef, pork, fish, and shellfish.
Education
Some College (No Degree) - Physics
West Valley College
Saratoga, CAHigh School Diploma -
Leland High School
San Jose07-2023
Skills
- Basic math
- Product knowledge
- Team collaboration
- Equipment operation
- Time management
- Conflict resolution
- Adaptability
- Stock replenishment
- Merchandise presentation
- Shelf stocking
- Sales floor navigation
- Strong work ethic
- Packaging
- Customer service
- Cashiering
- Sales
Certification
- Driver's License, Ongoing
- Lifeguard Training, 02/01/22 to 02/29/24
Additional Information
Single-handedly achieved more than 80% promoting holiday customer donations during sessions of Winter 2024.
Relocation Willingness
- Saratoga, CA
- San Jose, CA
Timeline
Meat Clerk
Safeway
09.2024 - 02.2025
DUG (In-Store Shopper)
Safeway
06.2024 - Current
Cashier/Stocker
Safeway
03.2023 - Current
Some College (No Degree) - Physics
West Valley College
High School Diploma -
Leland High School
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