DONSHAE ROBINSON
Vallejo
Summary
Experienced IT professional with 10+ years of hands-on experience supporting technology systems, network infrastructure, desktop environments, and end users across multiple locations. Strong background in troubleshooting, systems administration, security systems, project coordination, and vendor management. Brings a hands-on approach to problem solving, a willingness to learn, and a focus on delivering reliable technology solutions that support business operations. Currently pursuing a Bachelor of Science in Information Technology Management through Western Governors University.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director of IT & Facilities
Michael's Transportation Service , Inc.
Vallejo, CA
01.2024 - Current
- Led IT strategy development, aligning technology initiatives with organizational goals.
- Managed implementation of cloud-based systems to enhance operational efficiency.
- Develop emergency response procedures, disaster recovery planning, and operational continuity strategies.
- Direct network infrastructure, fiber expansion, surveillance systems, and access control initiatives.
- Oversee desktop and endpoint management for company users across multiple sites.
- Manage Google Workspace administration, user accounts, and technology policies.
IT & Facilities Coordinator
Michael's Transportation Service , Inc.
Vallejo, CA
01.2022 - 01.2024
- Expanded and organized the company's helpdesk operations to better support all departments.
- Managed desktop deployments, endpoint support, and user onboarding.
- Coordinated technology upgrades and infrastructure projects across multiple locations.
- Managed vendors, contractors, and project schedules.
- Supported surveillance, access control, and communications systems.
- Oversaw vendor management, contracts and ensuring compliance with service level agreements.
IT & Facilities Associate
Michael's Transportation Service , Inc.
Vallejo, CA
08.2015 - 01.2022
- Resolved technical issues promptly, minimizing downtime for end-users across departments.
- Administered software updates and system maintenance to ensure optimal performance.
- Provided desktop support and technical assistance for users across multiple company locations.
- Supported network infrastructure, communications systems, and technology deployments.
Education
High School Diploma -
Vallejo High School
Vallejo, CABachelor of Science - I.T. Management
Western Governors University
Salt Lake City, UT06-2028
Skills
- Technical support management
- IT infrastructure management
- IT asset management
- IT compliance
- Network administration
- Teamwork and collaboration
- Problem-solving abilities
- Desktop Support & Endpoint Management
- Security & Access Control Systems
- Google Workspace Administration
Certification
- C-10 Electrical Contractor License (2026)
- OSHA 30 Construction (2026)
- OSHA 30 General Industry (2023)
- First Aid / CPR Certified (Valid Through 05/2028)
- TWIC Card (Valid through 2027)
- Commercial Class B Driver License (2023)
- Forklift Certification (2023)
Timeline
Director of IT & Facilities
Michael's Transportation Service , Inc.
01.2024 - Current
IT & Facilities Coordinator
Michael's Transportation Service , Inc.
01.2022 - 01.2024
IT & Facilities Associate
Michael's Transportation Service , Inc.
08.2015 - 01.2022
High School Diploma -
Vallejo High School
Bachelor of Science - I.T. Management
Western Governors University