Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Bell Bravo Award winner
Timeline
Generic

Donald R Moussai

689 Brimorton Drive

Summary

Dynamic Customer Loyalty Experience Representative at Bell Canada, adept in software diagnosis and complaint resolution. Proven track record in enhancing customer satisfaction through effective call center operations and active listening. Skilled in application support, consistently delivering high-quality technical assistance and training to improve user experience.

Detail-oriented with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

23
23
years of professional experience

Work History

Customer Loyalty Experience/Technical Support Representative

Bell Canada
08.2003 - 03.2023
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.
  • Monitored system performance to identify potential issues.
  • Configured and tested new software and hardware.
  • Generated reports to track performance and analyze trends.
  • Offered assistance in implementing and developing training programs.
  • Installed and configured operating systems and applications.
  • Researched and identified solutions to technical problems.
  • Tested new software and hardware prior to deployment.
  • Created user accounts and assigned permissions.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Responded to customer inquiries and provided technical assistance over the phone

Cashier

McDonalds
05.2000 - 03.2002
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.

Commercial Janitorial Cleaner

Peters Janitorial Services
04.2000 - 10.2001
  • Improved building cleanliness with continuous sanitizing of high-touch areas.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Kept building entryway glass clean and polished for professional presentation.
  • Adhered to company policies for appearance, thoroughness, and facility security.
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Maintained clean, neat, and professional entrances.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Refilled soap dispensers and air fresheners in 3 bathrooms.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.

Education

Business/Marketing

Centennial College of Applied Arts And Technology
Scarborough, None
01-2002

High School Diploma -

Woburn Collegiate Institute
06-1999

Skills

  • Software diagnosis
  • Application support
  • Videoconferencing
  • Desktop support
  • Call recordkeeping
  • Network diagnostics
  • Script adherence
  • Product training
  • Call center operations
  • User guidance
  • Complaint resolution
  • Windows 10
  • Customer service expert
  • Support case resolution
  • Active listening
  • Account management

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

Albanian
Limited Working

Bell Bravo Award winner

The award highlights individual's and teams who demonstrate excellence and go above and beyond in their roles driving innovation and delivering results for bell.

Award recipients receive financial rewards and invitation to the bravo awards gala a trophy and  personal recognition from Bell's leadership,

Award winners are initially recognized within  their business units before being considered for the company-wide bravo award highlighting their exceptional contributions

Timeline

Customer Loyalty Experience/Technical Support Representative

Bell Canada
08.2003 - 03.2023

Cashier

McDonalds
05.2000 - 03.2002

Commercial Janitorial Cleaner

Peters Janitorial Services
04.2000 - 10.2001

Business/Marketing

Centennial College of Applied Arts And Technology

High School Diploma -

Woburn Collegiate Institute

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Donald R Moussai