Donovan Russell
Elk Grove
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Specialist
Apple
09.2021 - Current
- Provided personalized customer service experience by greeting each customer, assisting with purchases, suggestively selling and ensuring customers find products, accessories, and services.
- Discovered needs of customers, and created suggested curated product offers, as well as appropriate carrier deals and promotions.
- Created energy and excitement around Apple products, and empowering customers to make devices their own.
Front End Clerk
Raley's
10.2019 - 10.2021
- Managed customer concerns and responded to questions concerning store operations, sales, and customer satisfaction.
- Completed forms for store membership cards, credit card applications and special programs.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Handled cash transactions accurately and securely, minimizing discrepancies in financial reporting.
Courtesy Clerk
Raley’s
05.2018 - 10.2019
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs, including price checks and merchandise retrieval from upper shelves or stockroom.
- Resolved concerns with products or services to help with retention and drive sales.
Life Skills Instructor
Center for Father's and Families
08.2023 - Current
- Helped to integrate clients in local community by teaching important social and work-related skills.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Collaborated with teachers to identify students in need of additional support and designed tailored interventions to assist them.
Assistant Sound Technician
Audio and Visual Department
01.2015 - Current
- Responsible for producing and mixing audio during various events.
- Ensuring all sound equipment is operating properly and efficiently.
- Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients.
- Regulated volume level and sound quality during recording sessions.
- Performed sound quality checks and front-of-house mixing to maintain company sound system.
- Mixed and mastered vocal arrangements and music compositions, and optimized songs and albums using elements, including equalization, compression and stereo enhancement.
Education
AA - Business Administration And Management
Cosumnes River College
Sacramento, CA05.2022
High School Diploma -
Franklin High School
Elk Grove, CA2019
Skills
- Proofreading and editing
- Data Entry and Maintenance
- Ease with Computers and Technology
- Research and Analytical Skills
- Office Equipment Operation
- Policies and Procedures
- Call Response and Transfer
- Multitasking and Prioritization
- Analytical and Methodical
- Customer Service Support
- Composure Under High Pressure
- Safety Protocols
Timeline
Life Skills Instructor
Center for Father's and Families
08.2023 - Current
Specialist
Apple
09.2021 - Current
Front End Clerk
Raley's
10.2019 - 10.2021
Courtesy Clerk
Raley’s
05.2018 - 10.2019
Assistant Sound Technician
Audio and Visual Department
01.2015 - Current
AA - Business Administration And Management
Cosumnes River College
High School Diploma -
Franklin High School
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