Donovan Pinto
Mississauga
Summary
Dedicated and passionate aspiring professional in the social sector pursuing a Bachelor of Addictions and Mental Health, I am eager to expand skills, knowledge, and expertise through hands-on experience. Committed to personal and professional growth, with a strong desire to make a meaningful impact by advocating for communities and supporting individuals in need. Adept at building relationships, collaborating with diverse teams, and applying adaptive techniques to address challenges. Driven by a passion for learning, service, and continuous development to become a seasoned expert in the field. Ready to contribute to real-world solutions while furthering my capacities in the social sector.
Overview
5
5
years of professional experience
Work History
Coffee Bar Manager
Nespresso
Mississauga, ON
06.2022 - Current
- Preparing and presenting within regional seminars for a espressos Coffee Bar role relating to scope, mission and goals per quarter
- Boosting team morale through effective communication practices, fostering a positive work culture among employees.
- Collaborating with team to develop promotional events and increase brand awareness within the local community.
- Promoting an inclusive workplace atmosphere which fostered teamwork amongst employees resulting in improved overall job satisfaction and employee retention.
- Delivering comprehensive training of key coffee fundamentals, partnerships and programs to provide Sales team with key skills and knowledge
- Documenting and organizing key training materials used for performance tracking and improvement. Utilizing Excel, Word, and Microsoft database tools.
Developmental Service Worker Intern
John Cabot Catholic Secondary School
Mississauga, ON
09.2019 - 04.2022
- Advocating for clients' rights within the community, increasing access to resources and services.
- Maintaining accurate documentation of client progress, addressing concerns from family and advocating for clients needs.
- Facilitating group activities to promote socialization, teamwork, and relationship-building among clients.
- Developing strong rapport with clients, cultivating trust and open communication channels for more effective support.
- Developing and maintaining relations with parents, faculty and clients to assist with development of personal development plans.
- Creating opportunities for meaningful skills development through tailored activities and educational programs.
Education
Bachelor of Social Science - Addictions And Mental Health
Humber College
Etobicoke, ON04.2025
Diploma - Developmental Services Worker
Humber College
Etobicoke, ON2020
High School Diploma -
John Cabot Catholic Secondary School
Mississauga, ON06.2016
Skills
- Active Listening
- Adaptability and Flexibility
- Adaptive Techniques
- Building Rapport
- Client Advocacy
- Excellent Communication
- Goal Setting Assistance and Development
- Organizational Skills
- Teamwork and Collaboration
- Time Management
- Treatment Planning
Languages
English
Native or Bilingual
Timeline
Coffee Bar Manager
Nespresso
06.2022 - Current
Developmental Service Worker Intern
John Cabot Catholic Secondary School
09.2019 - 04.2022
Bachelor of Social Science - Addictions And Mental Health
Humber College
Diploma - Developmental Services Worker
Humber College
High School Diploma -
John Cabot Catholic Secondary School