Donovan Pinto
Mississauga
Summary
Dedicated and passionate aspiring professional in the social sector pursuing a Bachelor of Addictions and Mental Health, I am eager to expand skills, knowledge, and expertise through hands-on experience. Committed to personal and professional growth, with a strong desire to make a meaningful impact by advocating for communities and supporting individuals in need. Adept at building relationships, collaborating with diverse teams, and applying adaptive techniques to address challenges. Driven by a passion for learning, service, and continuous development to become a seasoned expert in the field. Ready to contribute to real-world solutions while furthering my capacities in the social sector.
Overview
5
5
years of professional experience
Work History
Coffee Bar Manager
Nespresso
06.2022 - Current
- Preparing and presenting within regional seminars for a espressos Coffee Bar role relating to scope, mission and goals per quarter
- Boosting team morale through effective communication practices, fostering a positive work culture among employees.
- Collaborating with team to develop promotional events and increase brand awareness within the local community.
- Promoting an inclusive workplace atmosphere which fostered teamwork amongst employees resulting in improved overall job satisfaction and employee retention.
- Delivering comprehensive training of key coffee fundamentals, partnerships and programs to provide Sales team with key skills and knowledge
- Documenting and organizing key training materials used for performance tracking and improvement. Utilizing Excel, Word, and Microsoft database tools.
Developmental Service Worker Intern
John Cabot Catholic Secondary School
09.2019 - 04.2022
- Advocating for clients' rights within the community, increasing access to resources and services.
- Maintaining accurate documentation of client progress, addressing concerns from family and advocating for clients needs.
- Facilitating group activities to promote socialization, teamwork, and relationship-building among clients.
- Developing strong rapport with clients, cultivating trust and open communication channels for more effective support.
- Developing and maintaining relations with parents, faculty and clients to assist with development of personal development plans.
- Creating opportunities for meaningful skills development through tailored activities and educational programs.
Education
Bachelor of Social Science - Addictions And Mental Health
Humber College
Etobicoke, ON04.2025
Diploma - Developmental Services Worker
Humber College
Etobicoke, ON2020
High School Diploma -
John Cabot Catholic Secondary School
Mississauga, ON06.2016
Skills
- Active Listening
- Adaptability and Flexibility
- Adaptive Techniques
- Building Rapport
- Client Advocacy
- Excellent Communication
- Goal Setting Assistance and Development
- Organizational Skills
- Teamwork and Collaboration
- Time Management
- Treatment Planning
Languages
English
Native or Bilingual
Timeline
Coffee Bar Manager
Nespresso
06.2022 - Current
Developmental Service Worker Intern
John Cabot Catholic Secondary School
09.2019 - 04.2022
Bachelor of Social Science - Addictions And Mental Health
Humber College
Diploma - Developmental Services Worker
Humber College
High School Diploma -
John Cabot Catholic Secondary School
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