Donovan Napoli
Los Angeles
Summary
Highly motivated employee with extensive customer service as well as food experience. Gifted communicator with a tremendous work ethic. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
5
5
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Los Angeles
09.2024 - Current
- Monitored premises to ensure safety and security of all personnel.
- Conducted regular patrols to identify and address potential security risks.
- Enforced facility rules and regulations to maintain a safe environment.
- Responded promptly to incidents, coordinating with emergency services as needed.
- Utilized surveillance systems to monitor activities and detect suspicious behavior.
Shift Lead
Philz Coffee
Los Angeles
03.2021 - 10.2024
- Supervised daily operations and ensured adherence to company policies.
- Trained new team members on operational procedures and customer service standards.
- Coordinated shift schedules to maintain adequate staffing levels during peak hours.
- Handled customer inquiries and resolved service-related issues effectively.
- Maintained cleanliness and organization of the coffee bar and dining areas.
- Served more than 100 customers an hour during busy periods.
Sandwich Maker
Mr.Pickles
Dublin
12.2020 - 04.2021
- Satisfied customers by preparing delicious sandwiches to match order specifications and quality standards
- Minimized cross-contamination risks
Education
Stella Adler
Los Angeles, CASan Francisco State University
San Francisco, CAAmador Valley High School
Pleasanton, CASkills
- Critical Thinking
- Cultural Awareness
- POS System Operation
- Social Perceptiveness
- Sales Training
- Risk assessment
- Incident response
Affiliations
Proud Alumni of Phi Kappa Tau
SeriousFun Children's Network
Timeline
Security Officer
Allied Universal Security Services
09.2024 - Current
Shift Lead
Philz Coffee
03.2021 - 10.2024
Sandwich Maker
Mr.Pickles
12.2020 - 04.2021
Stella Adler
San Francisco State University
Amador Valley High School
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