Donovan Mutisi
Kitchener,ON
Summary
Experienced and enthusiastic warehouse/mover with a strong background in inventory management and proficient execution of moving tasks. Capable of conducting thorough pre/post trip inspections, managing inventory effectively, and upholding strict safety standards. Dedicated to providing outstanding customer service and fostering a collaborative team atmosphere. Effective communicator with a sharp attention to detail, consistently surpassing performance goals in high-pressure settings.
Overview
7
7
years of professional experience
Work History
Sales Associate
Ashley Furniture
12.2022 - Current
- Customer Relationship Management: Established and nurtured strong customer relationships, resulting in a loyal customer base and repeat business.
- Product Knowledge: Demonstrated comprehensive knowledge of furniture products, materials, and trends to effectively assist customers in making informed purchase decisions.
- Sales Techniques: Applied effective sales techniques, such as upselling and cross-selling, to maximize revenue per customer interaction.
- Customer Needs Assessment: Conducted thorough needs assessments to understand individual customer preferences and requirements, tailoring product recommendations accordingly.
- Closing Sales: Utilized strong negotiation and closing skills to successfully finalize sales transactions and achieve a high conversion rate.
- Inventory Management: Monitored and managed inventory levels, ensuring product availability and preventing stockouts, while also assisting in maintaining organized storage areas.
- Customer Satisfaction: Received positive customer feedback and maintained a high level of customer satisfaction through attentive service and prompt issue resolution.
- Adaptability: Adapted quickly to changes in product offerings, promotions, or company policies, demonstrating flexibility in a dynamic sales environment.
- Sales Reporting: Generated and analyzed sales reports to track individual performance, identify opportunities for improvement, and contribute to strategic decision-making
Furniture Mover
ProExpress Movers
Kitchener, ON
08.2019 - 12.2022
- Safely lifted up to 50lbs with proper technique
- Loaded and unloaded furniture onto trucks for delivery to customers' homes.
- Assist driver/trainer with the pre/post trip truck inspections and moving equipment inventory
- Safely move/pack/unpack customer’s belongings by utilizing all of the proper moving equipment and techniques, and following the necessary prescribed policies
- Constantly look for things you can do for each customer that will enable us to fulfill our mission statement Assist driver/trainer with organizing and securing truck at the end of each job
- Share responsibility with driver/trainer in making sure paperwork and revenues collected are properly dropped in safe at the end of the work day
Warehouse Receiver
Staples Canada
Waterloo, ON
04.2017 - 06.2019
- Scanned and authenticated all received merchandise against corresponding packing slips, ensuring the integrity and completeness of inventory records.
- Managed the seamless transition of products to the sales floor, prioritizing restocking of 'Out of Stock' items and promptly informing management and colleagues.
- Established and managed an effective organizational system for all pertinent documentation, including purchase orders and transfer records.
- Ensured prompt processing of shipments through adherence to proper scan receiving procedures, including managing warranty services.
- Generated and distributed receiving reports in a timely manner to facilitate the completion of transactions, ensuring no outstanding purchase orders or transfers.
- Ensured compliance with company policy by appropriately affixing electronic article surveillance (EAS) security tags to all newly received products.
- Supervised the damaged products area, ensuring timely attention to items requiring shrink-wrapping.
- Provided necessary training and guidance to associates as required for their development.
- Implemented measures to secure all assets and physical inventory, adhering to loss prevention and key control protocols.
Education
High School Diploma -
Prince Edward School
Bachelor in Sports - Sports & Recreation Business
University of Waterloo
Skills
- Excellent verbal and written communication skills
- Warehouse Organization
- Shipping and receiving
- Supply Ordering
- Multitasking and time management
- Team collaboration and support
- Packing expertise
- Inventory controls
- Able to lift up to 50 pounds
- Careful handling
Timeline
Sales Associate
Ashley Furniture
12.2022 - Current
Furniture Mover
ProExpress Movers
08.2019 - 12.2022
Warehouse Receiver
Staples Canada
04.2017 - 06.2019
High School Diploma -
Prince Edward School
Bachelor in Sports - Sports & Recreation Business
University of Waterloo
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