Donovan Kongolo
Toronto,Canada
Summary
Accomplished Senior Claim Specialist and thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Adept in strategic data analysis. Fluent in English and French, I excel in fostering relationships and negotiating settlements, ensuring fair outcomes. My commitment to professional development and ability to manage high-volume caseloads highlight my strong work ethic and attention to detail.
Overview
9
9
years of professional experience
Work History
Senior Claims Specialist
GM Financial
03.2020 - Current
- Established strong relationships with external adjusters to streamline external review process.
- Participated in ongoing professional development courses to stay updated on best practices within the industry.
- Managed high-volume caseloads effectively, prioritizing urgent cases while maintaining attention to detail for all claims.
- Liaised with insurance carriers on a regular basis to facilitate prompt resolution of outstanding claims, fostering strong professional relationships.
- Negotiated settlements for complex claims to ensure fair outcomes for all parties involved.
Analyst, Office of the Ombudsperson
Definity Insurance
02.2019 - 02.2020
- Discover root causes of problems and identify appropriate solutions.
- Assist with fair and expeditious resolution of complaints in impartial, confidential and independent manner.
- Research and adopt new strategies to add value to resolution process.
- Conduct monthly excel reports to determine top trending complaints and resolutions.
Customer Service Representative
R Courier
09.2017 - 02.2019
- Provided high quality services to ensure complete satisfaction to 50+ clients and customers per day.
- Answered constant flow of customer calls with minimal wait times.
- Assisted customers with setting appointments, special order requests, and arranged pick-ups.
- Responded to customer requests for services and company information.
Customer Service Representative
Access Research
07.2015 - 09.2017
- Resolved problems, improved operations and provided exceptional service.
- Assisted with project planning and execution of research.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Business Administration
George Brown College
Toronto, ONSkills
- Bilingual Speaker, Fluent in English and French – First Language: French
- Inbound and Outbound Calling
- Recordkeeping strengths
- Claims adjustment
- Maintenance knowledge
- Internet Marketing
- Statistic Analysis
- Data Analysis
- Spreadsheets
- Claims analysis
Timeline
Senior Claims Specialist
GM Financial
03.2020 - Current
Analyst, Office of the Ombudsperson
Definity Insurance
02.2019 - 02.2020
Customer Service Representative
R Courier
09.2017 - 02.2019
Customer Service Representative
Access Research
07.2015 - 09.2017
Business Administration
George Brown College
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