Donny Lebrasseur
North Bay
Summary
Dynamic operations leader with a proven track record at A1 Niagara Roofing, driving operational excellence and strategic planning. Expert in data-driven decision-making and team leadership, I spearheaded process improvements that enhanced productivity and customer satisfaction. Skilled in inventory management and relationship building, I fostered a high-performance culture that reduced turnover and optimized efficiency.
Overview
29
29
years of professional experience
Work History
Head of Operations
A1 Niagara Roofing
03.1996 - 04.2025
- Engaged with executive leadership in strategic planning efforts to boost business growth.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Improved overall productivity with the introduction of innovative process improvement initiatives.
- Ensured compliance with industry regulations and company policies, mitigating potential risks.
- Led cross-functional teams to achieve company goals, fostering collaboration and communication.
- Spearheaded continuous improvement projects, resulting in enhanced business performance.
- Automated manual processes using technology solutions, increasing accuracy and efficiency within operations.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Facilitated change management efforts, guiding teams through periods of transition and growth.
- Oversaw supply chain management, ensuring timely delivery of products and services to customers.
- Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.
- Built a high-performance culture by recruiting top talent and promoting professional development opportunities for staff members.
- Evaluated emerging market trends to inform strategic decisions affecting the organization''s future direction.
- Developed comprehensive training programs for staff, enhancing team performance and skill sets.
- Managed vendor relationships, negotiating contracts for maximum value and efficiency.
- Managed crisis situations effectively by developing response plans in advance.
- Optimized inventory levels by implementing demand forecasting tools and techniques.
- Streamlined logistics and distribution networks, ensuring timely delivery of products and reducing transportation costs.
- Enhanced operational transparency with implementation of advanced reporting systems, providing real-time insights to stakeholders.
- Spearheaded operational improvements, leading to streamlined processes and enhanced efficiency across departments.
- Empowered team leaders with autonomy in decision-making, fostering dynamic and responsive operational environment.
- Optimized customer service protocols, elevating customer satisfaction and loyalty through personalized service initiatives.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
Associate of Science - Business Management
University of Waterloo
Waterloo06.2000
Skills
- Operational excellence
- Business analysis
- Organizational development
- Safety management
- Workforce planning
- Teamwork and collaboration
- Organizational structuring
- Relationship building
- Team leadership
- Decision-making
- Strategic planning
- Operations management
- Payroll administration and timekeeping
- Marketing strategies
- Inventory tracking and management
- Performance improvements
- Customer relations
- Administrative management
- Employee reviews
- Human resources
- Direct sales
- Performance improvement
- Sales coaching
- Employee relations
- Sales tracking
Languages
Spanish
Elementary
English
Native or Bilingual
French
Full Professional
Timeline
Head of Operations
A1 Niagara Roofing
03.1996 - 04.2025
Associate of Science - Business Management
University of Waterloo
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