Donnie Cyr
Thorold
Summary
Dedicated professional with a strong passion for customer service and client relations. I believe that exceptional customer experiences are the foundation of a successful business.
Overview
2026
2026
years of professional experience
Work History
Retail Accounts Manager
Iron Will Raw
05.2023 - Current
- Established, nurtured, and restored relationships with retail partners to strengthen brand presence and sales
- Served as the primary point of contact for retailer inquiries, promotional approvals, and ongoing support
- Onboarded new retailers and provided training/support to retail staff and management
- Represented the company at industry and public trade shows, engaging with industry professionals
- Conducted regular travel across Southern Ontario to visit retail partners and identify growth opportunities
- Performed cold calls and visits to potential new retailers
- Monitored retailer sales and developed action plans to address stagnation or declining performance
Service Advisor
Grimsby Hyundai/St.Cath Nissan/Niagara Chrysler
- Sold required maintenance packages and repairs based on technician and manufacturer recommendations
- Scheduled appointments according to customer concerns and maintenance needs
- Created accurate estimates based on technician findings and presented them to customers
- Checked in guests in a timely and friendly manner
- Prepared work orders with precise customer and vehicle information
- Organized and scheduled technician workloads based on customer volume and job complexity
Assistant Store Manager
Fossil
01.2019 - 10.2021
- Coached and trained team members to enhance performance and customer service skills
- Tracked, analyzed, and recorded weekly store and individual sales performance
- Created schedules based on store needs, regulations, and team availability
- Managed store opening and closing procedures, including nightly deposits
- Maintained high sales standards and provided exceptional guest service
- Assisted customers with watch repairs and warranty concerns
Education
General Arts
Niagara Collage
Niagara-on-the-Lake, ONBachelor of Arts - Music
Brock University
St. Catharines, NoneSkills
- Customer Service
- Client Relations
- Retail Management
- Sales Management
- Relationship Building
- Account Management
- Staff Coaching
- Training
- Scheduling
- Team Coordination
- Promotional Representation
- Trade Show Representation
- Cold Calling
- Lead Generation
- Problem-Solving
- Sales Analysis
Timeline
Retail Accounts Manager
Iron Will Raw
05.2023 - Current
Assistant Store Manager
Fossil
01.2019 - 10.2021
Service Advisor
Grimsby Hyundai/St.Cath Nissan/Niagara Chrysler
General Arts
Niagara Collage
Bachelor of Arts - Music
Brock University
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