Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

DONNETTE HENRY

Etobicoke,Canada

Summary

Optimistic and compassionate individual with strong aptitude for providing empathetic and patient-centered care. Demonstrated adaptability in addressing challenging behaviors and excellence in patient care, significantly enhancing client-family relationships. Skills in dementia care and empathetic communication underscore a dependable, results-oriented approach.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Personal Support Worker Student

Charlette Scarlett Heights Retirement Residence
09.2024 - 11.2024

· Improved clients'' overall well-being through attentive support, encouragement, and companionship.

· Assisted in developing new approaches towards engaging challenging behaviors exhibited by some clients while maintaining a safe space for everyone involved.

· Strengthened relationships between clients and their families by facilitating open communication channels in a supportive manner.

· Boosted client satisfaction through empathetic listening and prompt response to requests or concerns.

· Built strong relationships with clients to deliver emotional support and companionship.

· Assisted with dressing guidance, grooming, feeding and recreational activities.

Life Insurance Agent

American Income Life Insurance Company
03.2020 - 01.2024
  • Provide advice to clients and recommend life and accident insurance products
  • Expand customer base

Receptionist

Goldfarb Banach LLP Barristers & Solicitors
01.2019 - 03.2022
  • Data Entry typing Memos and Letters, completing sales forms
  • Answering calls, take detailed messages
  • Directing client to appropriate lawyers when they enter the office
  • Accepting Packages, filing documents, faxing, scanning, and emailing documents

Sales and Customer Service Agent

iQor behalf of (Bell Canada)
12.2016 - 12.2018
  • Established contact with new and existing consumers to drive sales and achieve monthly targets
  • Resolved the dissatisfaction of former clients and gained back their trust
  • Understand the customer's needs and overcome objections by proposing best packages
  • Always ensure the highest level of satisfaction of the customers

Science Teacher

Turnberry Primary
06.2016 - 10.2016
  • Coordinate and collaborate with other faculty members during lesson plan development
  • Set up visual aids, equipment and classroom displays to support lesson delivery
  • Supported students with helpful study habits and exam strategies
  • Observe and evaluate students' performance and development
  • Assign and grade class work, homework, tests and assignments
  • Modify Lessons to help students with special needs on a one-to-one basis
  • Maintain discipline in accordance with the rules and disciplinary systems of the school

Education

Personal Support Worker

Certificate Mississauga Career College
Mississauga, ON
11-2024

Aesthetician

Diploma Bryan College
Toronto, ON
06-2023

Certificate in Environmental Control -

Sheridan College
Brampton, ON
01.2019

Skills

    Patient care

    Reliability and punctuality

    Respectful and compassionate

    Dependable and responsible

    Daily living assistance

    Adaptability and flexibility

    Dementia care

    Skin Care

Languages

English
Full Professional

Certification

  • Standard First Aid and CPR level C – VIVICPR
  • Mask Fitting

Timeline

Personal Support Worker Student

Charlette Scarlett Heights Retirement Residence
09.2024 - 11.2024

Life Insurance Agent

American Income Life Insurance Company
03.2020 - 01.2024

Receptionist

Goldfarb Banach LLP Barristers & Solicitors
01.2019 - 03.2022

Sales and Customer Service Agent

iQor behalf of (Bell Canada)
12.2016 - 12.2018

Science Teacher

Turnberry Primary
06.2016 - 10.2016
  • Standard First Aid and CPR level C – VIVICPR
  • Mask Fitting

Personal Support Worker

Certificate Mississauga Career College

Aesthetician

Diploma Bryan College

Certificate in Environmental Control -

Sheridan College
DONNETTE HENRY