Job Search Status
Open to workDesired start date: Immediately
Open To Work
Donnette Bent
Brampton,Canada
Work Preference
Summary
Dedicated healthcare administrative professional with expertise in managing patient intake and high-volume inquiries. Strong background in data accuracy and collaborative support for clinical teams, committed to fostering compassionate, efficient patient experiences in diverse healthcare environments.
Overview
14
14
years of professional experience
Work History
Dispatcher
JA Towing
Brampton, Canada
01.2024 - Current
- Coordinated and dispatched services for Peel Regional Police, OPP, Brampton Transit, municipal partners, and private clients, ensuring timely and efficient response in high-volume situations.
- Responded to public inquiries and assessed service needs, providing accurate information and support to enhance community engagement.
- Prepare work orders, service documentation, and quotations with strong attention to detail.
- Maintain accurate records, process payments, and support administrative reporting.
- Delivered professional and respectful customer service, fostering positive relationships with diverse community members and stakeholders.
Insight Health Solutions (WSIB) (Full-Time)
Trillium Health Partners
ON, Canada
01.2021 - 01.2024
- Coordinated appointments and supported clinical teams to achieve program timelines and uphold service standards.
- Verified documentation, processed referrals, and ensured accurate data entry for WSIB cases.
- Managed patient intake, scheduling, and confidential health information to ensure compliance in regulated clinical environment.
- Prepared reports, correspondence, and patient-related documentation, ensuring clarity and accuracy.
Administrative Service Clerk/Emergency/Bed Desk
Trillium Health Partners
ON, Canada
01.2019 - 01.2021
- Registered and admitted patients in Meditech, ensuring accurate demographic, clinical, and insurance information to facilitate smooth patient processing.
- Verified OHIP and third-party coverage while processing uninsured patient documentation and payments to ensure compliance and financial clarity.
- Collaborated with nursing units and bed allocation teams to support safe, timely patient placement.
- Responded to high‑volume inquiries from patients, families, physicians, and staff with professionalism and compassion.
- Created, updated, and closed treatment records following hospital protocols to maintain accurate patient data management.
- Maintained accuracy and efficiency in a 24/7, high‑pressure environment
Switchboard Attendant, Information Services
Trillium Health Partners
ON, Canada
01.2018 - 01.2019
- Supported emergency codes and facilitated critical communications across hospital network to enhance response effectiveness.
- Handled high‑volume calls and urgent patient inquiries, ensuring clear communication during critical moments.
- Provided calm, efficient service in emotionally charged situations, ensuring timely support for urgent requests.
Administrative Assistant / Clinical Coordinator / WSIB Administrator
Don Mills Surgical Unit
ON, Canada
01.2012 - 01.2018
- Supported admissions, scheduling, order entry, and managed patient files for streamlined clinical operations.
- Prepared accurate clinical documentation, reports, and statistics for leadership and clinical teams.
- Registered patients, verified insurance information, and processed billing documentation to ensure accurate financial transactions.
- Provided compassionate service to patients and families in surgical and recovery environments, enhancing patient experience.
First Responder Intake Volunteer
Homes First
Toronto, Canada
01.2016 - 01.2017
- Conducted intake and navigation services for vulnerable individuals, facilitating access to essential resources.
- Enhanced crisis-informed communication and documentation skills to improve client interactions.
- Delivered empathetic and respectful service to clients in diverse situations, fostering trust and understanding.
Education
Community & Justice Service -
The Humber Institute of Technology and Advanced Learning
Toronto, ONToronto, ON
Medical Laboratory Technician Diploma -
Career Canada College
Toronto, ONToronto, ON
Skills
- Emergency dispatch protocols
- Incident prioritization
- High-volume call handling
- Service coordination
- Logistics coordination
- Operational data management
- Data entry accuracy
- Medical confidentiality
- Proficient in Microsoft Word, Excel, Outlook
- Clear communication techniques
- Team collaboration in clinical settings
- Collaboration with emergency services
- Problem-solving skills
- Service operations support
- Commitment to public safety
- Appointment scheduling
Timeline
Dispatcher
JA Towing
01.2024 - Current
Insight Health Solutions (WSIB) (Full-Time)
Trillium Health Partners
01.2021 - 01.2024
Administrative Service Clerk/Emergency/Bed Desk
Trillium Health Partners
01.2019 - 01.2021
Switchboard Attendant, Information Services
Trillium Health Partners
01.2018 - 01.2019
First Responder Intake Volunteer
Homes First
01.2016 - 01.2017
Administrative Assistant / Clinical Coordinator / WSIB Administrator
Don Mills Surgical Unit
01.2012 - 01.2018
Community & Justice Service -
The Humber Institute of Technology and Advanced Learning
Medical Laboratory Technician Diploma -
Career Canada College