DONNA VIE PAGAY
Victoria,BC
Summary
Highly motivated professional, with years of expertise in the banking industry, customer service, sales and managing daily pharmacy operations. Strong English written and verbal communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Pharmacy Assistant
Walmart Supercentre Uptown
09.2023 - Current
- Performing Data Entry, Price Check, Patient Information Entry/Update, Competent interpretation and processing of written prescriptions including Latin abbreviations, drug name recognition, dosage calculations; Refills Report Generation; Patient Profile checks.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Filling prescriptions (always under the Pharmacist's supervision)
- Assisting with OTC Operations and ordering, stocking, POS duties as assigned by OTC Manager and/or Pharmacist.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
Cashier/ Self-Checkout Attendant/ Customer Service Manager
Walmart Supercentre Hillside Mall
01.2023 - 09.2023
- Managed staffing levels for the customer service counter, filling, and switching up cash registers, scheduling cashiers' breaks, assigning associates to a cashier role
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Contacted customers who have complained and worked with them to resolve their issues
- Ensured associates are adequately trained and up to date
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked flexible schedule and extra shifts to meet business needs.
Fraud and Claims Specialist/ Financial Service Advisor
J.P. Morgan Chase Bank N.A. - Philippine Global Service Center
03.2010 - 08.2023
- Mitigated bank's losses by filing the correct claim and research to successfully recover funds.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
Customer Service Representative
People Support Inc.
04.2005 - 05.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Diploma in Business Administration -
University of Victoria
Victoria, BC12.2024
Bachelor of Science - Customs Administration
University of Cebu
Cebu, Philippines03.2002
Skills
- Medication Dispensing
- HIPAA Compliance
- Prescription Filling
- Documentation Review
- Settlement determinations
- Claims adjustment
- Regulatory Compliance Adherence
Languages
English
Tagalog
Cebuano
Timeline
Pharmacy Assistant
Walmart Supercentre Uptown
09.2023 - Current
Cashier/ Self-Checkout Attendant/ Customer Service Manager
Walmart Supercentre Hillside Mall
01.2023 - 09.2023
Fraud and Claims Specialist/ Financial Service Advisor
J.P. Morgan Chase Bank N.A. - Philippine Global Service Center
03.2010 - 08.2023
Customer Service Representative
People Support Inc.
04.2005 - 05.2009
Diploma in Business Administration -
University of Victoria
Bachelor of Science - Customs Administration
University of Cebu
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