DONNATILA GUTO
Edmonton
Summary
Business-driven Relationship Manager always finding successful ways to acquire new clients and foster lucrative relationships. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Strong background in financial analysis, budgeting and forecasting with over 5 years of assisting clients with financial planning processes and assessing financial data. Committed to making meaningful contributions and advancing organizational goals.
Overview
10
10
years of professional experience
Work History
Expert Resolution Agent
RBC Royal Bank
02.2023 - Current
- Built strong working relationships with external partners such as banks, insurance companies, and other financial institutions to support efficient credit operations within the company.
- Evaluated client payment patterns, identifying early warning signals for proactive intervention and account resolution.
- Managed a diverse portfolio of commercial clients, ensuring proper risk assessment and ongoing account monitoring.
- Delivered customized training programs for new hires in Credit Management Analyst roles, ensuring seamless integration into existing workflows while fostering professional growth.
Senior Sales Advisor
GoodLife Fitness
10.2021 - 10.2022
- Assisted management in forecasting future sales performance based on historical data analysis.
- Reached the monthly premium goal in general, as well as the secondary product sales goals and close rates in general, by 120 percent.
- Worked closely with marketing team members to create targeted campaigns that generated qualified leads.
- Led team meetings with trainers and instructors to discuss strategies for improving customer service experience.
- Participated in ongoing professional development opportunities to stay current with industry trends and maintain expertise.
- Trained, coached, and mentored new sales associates for maximum performance.
- Thrived in a self directed work environment by independently managing day-to-day operations and collaborating closely with the manager to support strategic decision making.
Club Administrator
GoodLife Fitness
06.2019 - 09.2021
- Collaborated closely with marketing teams to create promotional materials that showcased club offerings effectively.
- Reduced operational costs by effectively managing club resources, negotiation with vendors, and monitoring expenses.
- Managed membership database to ensure accurate records, timely renewals, and effective member engagement strategies.
- Evaluated member feedback to identify areas for improvement, implementing necessary changes to ensure ongoing satisfaction.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Collection Retention Specialist
CBV Collection Services
02.2016 - 03.2018
- Analyzed account data to identify trends and opportunities for improvement in collection strategies.
- Worked closely with other departments such as sales or billing to resolve disputes and facilitate timely payments from clients.
- Assisted in developing new collection techniques, resulting in increased efficiency within the department.
- Achieved consistent monthly targets set by management regarding collected revenue amounts and percentage of delinquencies resolved.
- Maintained accurate records of customer interactions, ensuring compliance with company policies and regulations.
- Collaborated with team members to achieve departmental goals and improve overall performance.
- Managed high-risk accounts effectively, preventing escalation into legal proceedings or chargeoffs.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
Education
BBA - Hospitality and Tourism Management
George Brown College
Toronto, ON07.2022
Diploma - Tourism and Hotel Management
George Brown College
Toronto, ON07.2016
Skills
- Bachelor's degree in business management
- Sales and customer service proficiency
- Strong written and verbal communication
- Effective interpersonal communication
- Proficient in planning and coordination
- Analysis of consumer preferences
Languages
English: Full Professional
Timeline
Expert Resolution Agent
RBC Royal Bank
02.2023 - Current
Senior Sales Advisor
GoodLife Fitness
10.2021 - 10.2022
Club Administrator
GoodLife Fitness
06.2019 - 09.2021
Collection Retention Specialist
CBV Collection Services
02.2016 - 03.2018
Diploma - Tourism and Hotel Management
George Brown College
BBA - Hospitality and Tourism Management
George Brown College
Co-op Experience
Human Resources Assistant | Toronto, ON 06/2018 to 02/2020
- Identify candidates, conduct reference checks, and issue employment contracts as part of the recruitment process.
- Answers to frequently asked questions about standard policies, benefits, hiring procedures, etc. from applicants and employees, alludes more complex questions to appropriate senior-level HR staff or management.
- Participates in the preparation and execution of special occasions like enrollment for benefits, meetings that are held across the entire organization, events to recognize employees, holiday parties, and retirement celebrations.
- Performs periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately.
- Maintain documents, records, and files pertaining to human resources that are accurate and current.
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