Donna Marie Reyna
Rocklin,CA
Summary
Highly skilled Office Supervisor with over 15 years of experience in Dental Office Management. I excel in overseeing front-office operations, scheduling, payroll processing, and customer service and have demonstrated proficiency in creating and managing schedules for doctors and hygienists, reviewing time cards, coordinating staff schedules, and addressing patient inquiries with professionalism and efficiency. My expertise includes processing insurance billing and payments, presenting treatment plans to patients, effective scheduling, and time management. I am equipped with the proficiency to effectively manage a range of dental software systems. I am adept at leveraging technology to streamline administrative processes. I'm currently seeking a challenging opportunity in a Company where my skills can be utilized and contribute to the success of a dynamic office.
Overview
16
16
years of professional experience
Work History
EHR Support Specialist Trainer
TAB32
10.2020 - 03.2024
- Mitigated potential security risks with vigilant monitoring of access controls, permissions, and other safeguards within the EHR environment.
- Streamlined information management processes by assisting in the implementation of new EHR systems.
- Promoted adherence to industry standards and best practices throughout all aspects of EHR implementation and maintenance.
- Maintained open channels of communication between end-users, IT personnel, vendors, and other stakeholders to ensure optimal outcomes in managing the EHR ecosystem efficiently.
- Contributed to business process improvement initiatives by analyzing user feedback on the EHR system's performance and usability.
- Reduced error rates by identifying common issues and implementing preventive measures within the EHR system.
- Enhanced training effectiveness by creating user-friendly documentation, guides, and training materials.
- Improved EHR system functionality by providing comprehensive support and troubleshooting for end users.
- Provided coaching and mentoring to employees.
- Facilitated virtual, in-person and blended learning sessions.
- Facilitated smooth transitions during system upgrades by offering extensive support and guidance to users.
Office Supervisor
Rocklin Gentle Dental
08.2016 - 04.2019
- Create the Doctor’s and two Hygienists schedules
- Review time cards for payroll processing
- Co-ordinate the office staff schedule
- Answer office emails in response to Corporate inquiries
- Answer incoming calls on a multi-line system
- Schedule patient appointments
- Process insurance billing
- Process insurance and patient payments
- Customer Service
- Facilitate the resolution of patient grievances
- Present treatment plans to patients
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assist in any other issues that require immediate attention.
- Maintained a clean, organized, and professional office environment to support maximum productivity.
- Supported a positive work culture that prioritized teamwork, professionalism, and continuous learning opportunities.
- Boosted overall office efficiency with appropriate task delegation and workload distribution.
- Resolved personnel issues quickly by mediating conflicts and fostering open communication among team members.
Patient Care Coordinator
Rocklin Gentle Dental
05.2009 - 08.2016
- Answer incoming calls on a multi-line system
- Communicated with insurance companies to verify coverage and obtain authorizations for dental treatments and procedures.
- Schedule patient appointments
- Process insurance billing
- Process insurance and patient payments
- Customer Service
- Facilitate the resolution of patient grievances
- Present treatment plans to patients
- Maintain Office inventory of supplies
- Assist in any other issues that require immediate attention.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Patient Service Representative
Rocklin Gentle Dental
05.2008 - 05.2009
- Answer incoming calls on multi-line system
- Schedule patient appointments
- Process insurance billing
- Process insurance and patient payments
- Customer Service
- Present treatment plans to patients
- Assist in any other issues that require immediate attention.
- Verified insurance eligibility and coverage for patients.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Education
RDA - Dental Assisting
Loma Vista Adult School
Concord, CA07.2006
Skills
- Microsoft Office (Word, Excel, Outlook, Powerpoint)
- Vyne NEA
- QSI, Dentrix, CPS, tab32
- Powerpoint
- EHR expertise
- HIPAA Compliance
- Learning Management Systems
- Coaching and Development
- Quality Assurance
- Training Program Development
References
Available Upon Request
Timeline
EHR Support Specialist Trainer
TAB32
10.2020 - 03.2024
Office Supervisor
Rocklin Gentle Dental
08.2016 - 04.2019
Patient Care Coordinator
Rocklin Gentle Dental
05.2009 - 08.2016
Patient Service Representative
Rocklin Gentle Dental
05.2008 - 05.2009
RDA - Dental Assisting
Loma Vista Adult School
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