Donna Logan
1401 O'Connor Dr. Toronto, ON ,ON
Summary
Experienced and dedicated Physician Billing Associate at The Hospital for Sick Children with a proven track record of over six years in consulting physicians on revenue maximization strategies. Skilled in advocating for increased department funding and physician compensation, committed to ensuring the financial success of the hospital.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Physician Billing Associate
The Hospital for Sick Children
04.2018 - Current
- Processed over 100,000 dollars in service charges weekly between neurology, neonatology, nephrology, and emergency departments
- Cross-referenced clinical notes with service charges to ensure physician billing accuracy
- Increased department revenue by 7% in fiscal year 2023
- Collaborated with Epic team to implement user-friendly features that would increase efficiency for end users
- Led meetings with physicians to provide expert guidance on how to strategically maximize billing
- Created remittance advice inquiries for payment deficiencies (denials, error rejections) for Ministry of Health
- Developed strong rapport with colleagues and staff members, promoting teamwork within the workplace environment.
Medical Office Supervisor
Marlee Medical Centre
01.2012 - 04.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and patient records.
- Ensured compliance with the Ministry of Health and Ontario Medical Association regulations, maintaining up-to-date knowledge on changes in the industry.
- Reduced patient wait times by optimizing staff schedules and improving communication between medical professionals.
- Input daily billings into SUNMED, completing monthly submissions, error reports, and patient records.
- Coordinated onboarding procedures, training, staff schedules and annual reviews to ensure a high level of competency within the team
- Led a seamless transition from SUNMED to Telus EMR during company's transition to electronic documentation.
- Monitored budget expenditures for the medical office, identifying cost-saving opportunities to optimize resources.
Front-End Cashier/Cash Office Associate
The Real Canadian Superstore
09.2006 - 01.2012
- Accurately settled office safe, EFTs, lottery, and balanced registers to 500-dollar float at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Promptly executed Brinks cash handover.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Worked extended hours during holidays or peak seasons to provide additional support for increased customer traffic.
- Processed returns and exchanges efficiently, adhering to store policies while prioritizing customer satisfaction.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Attended daily huddles.
Education
Bachelor of Arts - Political Science And Government
York University
Toronto, ON06-2014
Skills
- Teaching and mentoring
- Healthcare ethics
- Medical records management
- Health administration
- Managing practice operations
- Assessment skills
Languages
English
Native or Bilingual
Certification
Certified Proofreader and Copy Editor
Timeline
Physician Billing Associate
The Hospital for Sick Children
04.2018 - Current
Medical Office Supervisor
Marlee Medical Centre
01.2012 - 04.2018
Front-End Cashier/Cash Office Associate
The Real Canadian Superstore
09.2006 - 01.2012
Bachelor of Arts - Political Science And Government
York University
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