Donnalee Hinds-Blackstock
Nepean
Summary
Dynamic individual with hands-on experience in the airline industry looking to navigate some challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions to the NAV Canada team.
Overview
12
12
years of professional experience
Work History
Program Assistant
Immigration, Refugee, and Citizenship Canada
10.2019 - Current
- Verify, update and process information using Global Case Management System (GCMS)
- Working within a production-based office environment with high volume as well as established production targets to achieve
- Applying regulations, legislation, policies or procedures related to Immigration Refugees and Citizenship Canada (IRCC) programs or services
- Providing record management services, such as cross-referencing, retrieving, retention, or archiving
General Inquiries/Claims Processing
BGRS
05.2019 - 10.2019
- Received phone calls, emails, and online chat requests, providing answers regarding the relocation policy to our members
- Analyzed claims to determine if eligibility requirements and claim filing requirements are met and make determinations with reference to the relocation policy
Customer Service Agent/Supervisor Relief/Lead
Swissport
07.2014 - 10.2019
- Oversaw the check in process, and assist the agents with any concerns or difficulties
- Facilitated boarding, and deplaning of passengers traveling with United Airlines and Sunwing
- Verified visa requirements for required destinations
Sales associate
LS Travel Retail
11.2012 - 08.2014
- Refilled products throughout the store as required
- I.D customers for the sale of cigarettes, and lottery
- Performed responsibilities such as counting inventory, balancing cash drawer, and making deposits
Customer Service Agent
First Air
11.2013 - 05.2014
- Greeted passengers as I checked them in, which entails verifying their identification, and printing boarding passes
- Facilitated boarding, and deplaning of passengers traveling with First Air, Canjet, and Sunwing
- Helped passengers with concerns, questions or complaints in a courteous manner
Education
General Arts and Science – Pre-Health Science - Pre-Health Science
Algonquin College
Ottawa, Ontario04.2015
General Arts and Science – Community Studies - Community Studies
Algonquin College
Ottawa, Ontario04.2012
Ontario Secondary School Diploma - undefined
Merivale High School
Ottawa, Ontario06.2010
Skills
- Microsoft Office
- Accuracy
- Multitasking
- Eager to learn
- Adaptability
- Flexibility
- Judgement
- Analytical Thinking
- Attention to Detail
- Dependability
- Composure under high pressure
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Program Assistant
Immigration, Refugee, and Citizenship Canada
10.2019 - Current
General Inquiries/Claims Processing
BGRS
05.2019 - 10.2019
Customer Service Agent/Supervisor Relief/Lead
Swissport
07.2014 - 10.2019
Customer Service Agent
First Air
11.2013 - 05.2014
Sales associate
LS Travel Retail
11.2012 - 08.2014
General Arts and Science – Community Studies - Community Studies
Algonquin College
Ontario Secondary School Diploma - undefined
Merivale High School
General Arts and Science – Pre-Health Science - Pre-Health Science
Algonquin College
Similar Profiles
Sol Ei (Jenny) HanSol Ei (Jenny) Han
A/Senior Program Officer (PM-04) at Immigration, Refugee, and Citizenship CanadaA/Senior Program Officer (PM-04) at Immigration, Refugee, and Citizenship Canada
Rayna DalyRayna Daly
Senior Areological Observer at Environment and Climate Change CanadaSenior Areological Observer at Environment and Climate Change Canada
Alexandra ChammaAlexandra Chamma
Executive Assistant to Director General (AS-03) at GoC - Immigration Refugee Citizenship CanadaExecutive Assistant to Director General (AS-03) at GoC - Immigration Refugee Citizenship Canada