Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

DonnaBelle Marcos

Niagara Falls,Ontario

Summary

Seeking a position in the field of Information Technology (IT) with a focus to expand and utilize my learnings, knowledge and skills, while making a significant contribution to the success of the company.


SUMMARY OF QUALIFICATIONS

- Excellent time management abilities and always punctual

- Active listening skills to follow instructions precisely

- Strong communication abilities, including written and oral

- Quick learner and avid multitasker

- Exceptional telephone manner, interpersonal, communication and negotiation skills

- Organized, results-oriented and flexible team player who also works well independently

Overview

21
21
years of professional experience

Work History

Personal Shopper / Delivery Driver

DoorDash
Niagara Falls, ON

Personal Shopper / Delivery Driver

InstaCart
Niagara Falls, ON
01.2021 - 01.2022

Customer Service Representative/Dispatcher

Access Careers/Noble
Vaughan, ON
01.2017 - 01.2019

Order Desk Coordinator

TD Access Management, Coreio/Pro-Com
Woodbridge, ON
01.2015 - 01.2017

Dispatcher

Distribution Nordix
Bolton, ON
01.2012 - 01.2015

CSR Claims Specialist

RBC Insurance
Mississauga, ON
01.2004 - 01.2012

Shift Supervisor

Starbucks Coffee
Brampton, ON
01.1999 - 01.2004

Education

Cyber Security Analyst, Computer Science - undefined

Mohawk College
2021

Network & Systems Administrator, Information Technology - Healthcare

Trios College
2020

Business Management Diploma - undefined

Humber College
2003

Skills

  • Office 365, Windows 10, OneDrive, Active Directory, Microsoft Azure, Outlook and Internet Research
  • Valid driver's license
  • Verbal, interpersonal and written communication
  • Technical Support
  • Desktop support
  • Technical issues analysis

Additional Information

  • Proven ability to provide exceptional customer service and maintain a high level of accuracy when packing and delivering orders.
  • Delivered groceries to customers in a timely, accurate, and friendly manner.
  • Corresponded with customers, answered questions and offered solutions by providing information about products and services
  • Carefully followed the instructions of supervisory staff and prioritized a demanding workload in order to ensure that all tasks were completed properly and on time
  • Organized and verified reports of discrepancies and forwarded them accordingly
  • Created work orders daily and assigned and dispatched orders to a variety of couriers, air cargo and keeping a close eye on these orders to ensure deliveries are completed successfully and on time
  • Filed documents, confirmed appointments and prepared reports with great accuracy and attention to detail for review by supervisory staff
  • Assisted other staff with their assigned duties as time allowed in order to ensure the success of the entire team

Timeline

Personal Shopper / Delivery Driver

InstaCart
01.2021 - 01.2022

Customer Service Representative/Dispatcher

Access Careers/Noble
01.2017 - 01.2019

Order Desk Coordinator

TD Access Management, Coreio/Pro-Com
01.2015 - 01.2017

Dispatcher

Distribution Nordix
01.2012 - 01.2015

CSR Claims Specialist

RBC Insurance
01.2004 - 01.2012

Shift Supervisor

Starbucks Coffee
01.1999 - 01.2004

Personal Shopper / Delivery Driver

DoorDash

Cyber Security Analyst, Computer Science - undefined

Mohawk College

Network & Systems Administrator, Information Technology - Healthcare

Trios College

Business Management Diploma - undefined

Humber College
DonnaBelle Marcos