Donnabelle Dizon
Calgary,AB
Summary
Detail-oriented Owner with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Owner/Operator
Crystal Clear Cleaning Services
07.2018 - Current
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Trained and motivated employees to perform daily business functions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Provided outstanding coaching to employees to boost productivity.
Store Supervisor
Booster Juice
12.2015 - 04.2018
- Conducted inventory analysis to determine optimal stock levels.
- Answered product questions and assisted customers in selection and checkout.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
- Answered questions about store policies and addressed customer concerns.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Oversaw preparation and distribution of promotional materials and flyers.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Trained team members in successful strategies to meet operational and sales targets.
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
Food Counter Attendant
Booster Juice Brentwood
01.2013 - 05.2013
- Managed multiple tasks in high-volume environment.
- Cleaned and maintained dining area and condiment stations.
- Maintained clean and organized appearance for restaurant areas to attract and retain customers.
- Addressed guest complaints and resolved issues to promote satisfaction.
Electronics Technician
Greatek Company
04.2011 - 01.2013
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams and testing instruments.
- Reviewed and interpreted service manuals, specifications, wiring diagrams and blueprints.
- Used diagnostic and testing processes in collaboration with product engineers to identify, define and solve development issues.
- Assembled electrical and electronic systems and prototypes according to engineering data and knowledge of electrical principles, using hand tools and measuring instruments.
Customer Service Representative
WNS Global Philippines
04.2009 - 03.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Education
Bachelor of Science - Nursing
Bataan Peninsula State University
Bataan, Philippines 03.2008
Skills
- Training and Development
- Marketing and Advertising
- Customer Service
- Medication Administration
- Medical Terminology
- Food Preparation
- Equipment Operation
Certification
- Licensed Registered Nurse - 2008-2013
Timeline
Owner/Operator
Crystal Clear Cleaning Services
07.2018 - Current
Store Supervisor
Booster Juice
12.2015 - 04.2018
Food Counter Attendant
Booster Juice Brentwood
01.2013 - 05.2013
Electronics Technician
Greatek Company
04.2011 - 01.2013
Customer Service Representative
WNS Global Philippines
04.2009 - 03.2011
Bachelor of Science - Nursing
Bataan Peninsula State University
- Licensed Registered Nurse - 2008-2013
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