Summary
Overview
Work History
Education
Skills
Timeline
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Donna Wilson

Brantford,ON

Summary

Dynamic and results-driven professional with a proven track record at Duchess Foods, excelling in customer engagement and relationship building. Skilled in optimizing sales processes and enhancing customer loyalty through active listening and effective negotiation. Committed to delivering exceptional service and fostering strong client connections for sustained business growth.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

27
27
years of professional experience

Work History

Salesperson

Alternative Smoke Shop
03.2025 - 08.2025

Opening store and taking inventory of merchandise. Greeting and Providing assistance to customers in the sale of cigarettes, weed and accessories. Working cash register and cashing out at night and cleaning store and closing store at night.

  • Developed relationships with clients for increased loyalty and repeat business.

Cleaning Crew Supervisor

Terri's Cleaning Services
03.2020 - 03.2025
  • Ensured timely completion of all cleaning tasks by effectively delegating responsibilities among team members and monitoring progress throughout the shift.
  • Contributed to company growth by assisting management in hiring new employees based on skillset compatibility with current team dynamics.
  • Optimized team performance by conducting regular evaluations and identifying areas for improvement.
  • Coordinated, directed and monitored cleaning staff in Type and Type duties by use of manual and electrically powered tools and equipment.
  • Collaborated with management to develop customized cleaning plans tailored to each client''s needs.
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.

Supervisor of Factory Operations

Duchess Foods
03.1998 - 08.2007

Opening store and taking inventory of merchandise. Greeting and Providing assistance to customers in the sale of cigarettes, weed and accessories. Working cash register and cashing out at night and cleaning store and closing store at night.

  • Developed relationships with clients for increased loyalty and repeat business.

Education

Pauline Johnson CVS
Brantford, ON
06.1987

Skills

  • Customer service
  • Customer care
  • Relationship building
  • Customer relationship building
  • Customer engagement
  • Sales process
  • Active listening
  • Negotiation
  • Objection handling
  • Product description
  • Complaint handling
  • Up-selling
  • Display restocking
  • Customer relations

Timeline

Salesperson

Alternative Smoke Shop
03.2025 - 08.2025

Cleaning Crew Supervisor

Terri's Cleaning Services
03.2020 - 03.2025

Supervisor of Factory Operations

Duchess Foods
03.1998 - 08.2007

Pauline Johnson CVS
Donna Wilson