D'onna Vasquez
Santa Barbara
Summary
Outgoing Administrative leader offering 3 years of experience prioritizing and delegating administrative tasks to drive goal-achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top-talent and cultivating an empowering and productive work culture. Proven history of effectively managing competing priorities in fast-paced and rapidly changing environments. Committed to providing superior administrative support. Professional and polite with upbeat attitude and resourceful approach to challenges.
Overview
9
9
years of professional experience
Work History
Direct to Patient Specialist
Inogen
04.2021 - 07.2024
- Acted as a liaison between patients and providers, ensuring clear communication of treatment plans and expectations.
- Participated in ongoing training workshops to stay current on industry trends and enhance professional skills.
- Boosted sales performance by implementing effective sales strategies and coaching team members.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Developed and executed successful sales strategies for consistently surpassing annual sales targets.
- Increased sales revenue by developing and implementing effective sales strategies for business clients.
Administrative Coordinator
Think Global Wines
11.2018 - 12.2020
- Maintained records related to sales, returns and inventory availability.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared detailed documents and reports in adherence administrative processes.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Led projects and analyzed data to identify opportunities for improvement.
Lead Customer Service Representative/Trainer
United Ground Express
09.2015 - 11.2018
- Prepared, reviewed, maintained and inspected compliance with directives and reports.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped delegate the operations in a timely manner and accordingly with government regulations & company policies.
- Ensured superior customer experience by addressing customer concerns, thoroughly investigate inquires, demonstrate empathy and resolving complaints swiftly.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Education
Bachelor of Science - Kinesiology, Exercise Science
California State University, Northridge
Northridge, CA05.2017
Associate of Science - Kinesiology
Santa Barbara City College
Santa Barbara, CA05.2015
Skills
- Self Motivated
- Self Starter
- HIPPA Compliant
- Extremely Organized
- Conflict Resolution
- Critical Thinker and Problem Solver
- Goals and Performance
- Exceptional Customer Service
- Client Retention
- Able to work independently work minimal supervision or as part of a team
- Microsoft Suite: Word, Outlook, Office, Excel, & QuickBooks
- Cost reduction and budgeting
Timeline
Direct to Patient Specialist
Inogen
04.2021 - 07.2024
Administrative Coordinator
Think Global Wines
11.2018 - 12.2020
Lead Customer Service Representative/Trainer
United Ground Express
09.2015 - 11.2018
Bachelor of Science - Kinesiology, Exercise Science
California State University, Northridge
Associate of Science - Kinesiology
Santa Barbara City College
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