Donna St John
Wallaceburg,ON
Summary
Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude. Last but not least am very able to use common sense.
Overview
41
41
years of professional experience
1989
1989
years of post-secondary education
Work History
Retail Manager
LRP Safety Professionals
Sarnia, Ontario
07.2025 - 02.2026
- Managed daily store operations and ensured compliance with safety protocols.
- Trained new staff on customer service best practices and store procedures.
- Oversaw inventory management and maintained accurate stock levels.
- Efficiently processed my customer's orders through the square point of sale system
- Entered all inventory into the square system to create scannable price tags
- Monitored inventory, cash, and payroll processes to keep location running smoothly.
- Managed daily operations of the store, including opening and closing procedures.
- Maintained cleanliness standards throughout the store by delegating tasks to staff members.
- Attended trade shows, conferences, and other industry events to stay current with trends.
Front-end manager
Mark & Sarah's No Frills
Wallaceburg, Ontario
09.1996 - 06.2025
- Supervised front-end staff to ensure efficient customer service.
- Managed cash registers and balanced daily cash flow.
- Trained new employees on company policies and procedures.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Resolved customer complaints to maintain a positive shopping experience.
- Coordinated team schedules to optimize staffing during peak hours.
- Conducted regular audits of front-end operations for compliance and efficiency.
- Cultivated strong customer relations and developed effective customer service standards.
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed cash flow of store, including cashier operations, bookkeeping, and security.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved technical issues related to the front end development process.
- Reviewed employee performance and determined areas in need of improvement.
- Assisted senior management in decision making by providing insights into customer requirements.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Monitored cash drawers in checkouts to verify adequate cash supply.
Cashier/Office clerk
Gary's No Frills
Leamington, Ontario
04.1988 - 09.1996
- Processed customer transactions accurately and efficiently at a local grocery store.
- Assisted customers with inquiries and provided product information as needed.
- Maintained cleanliness and organization of checkout area for an inviting atmosphere.
- Handled cash, credit, and debit transactions using point-of-sale systems reliably.
- Trained new cashiers on procedures and best practices for effective service delivery.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Followed company security procedures for handling large sums of money.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Prepared daily bank deposits
- Ordered coin to keep cashiers running smoothly
- Preformed refunds for customer satisfaction
Pizza Maker
Jim's Pizza Shack
Leamington, Ontario
03.1985 - 04.1990
- Prepared high-quality pizzas using fresh ingredients and traditional techniques.
- Managed kitchen operations, ensuring a clean and organized workspace.
- Collaborated with team members to streamline pizza preparation processes.
- Trained new staff on pizza-making techniques and safety standards.
- Monitored inventory levels, restocking supplies as needed for efficiency.
- Maintained equipment, performing regular checks for optimal performance
- Handled customer orders in a timely manner, ensuring accuracy of order.
- Prepped the toppings for the pizzas
- Entered pizza into cash register and accepted the customer's payment
- Received/ checked and put stock shipments in their designated spots
Education
Leamington District Secondary School
Leamington, ONSkills
- Customer service
- Team leadership
- Cash handling
- Conflict resolution
- Attention to detail
- Time management
- Communication skills
- Problem solving
- Staff management
- Cash management
- Effective communication
- Professional demeanor
- Problem-solving abilities
- Customer service management
- Competitive analysis
- Business administration
- Department inspection
Timeline
Retail Manager
LRP Safety Professionals
07.2025 - 02.2026
Front-end manager
Mark & Sarah's No Frills
09.1996 - 06.2025
Cashier/Office clerk
Gary's No Frills
04.1988 - 09.1996
Pizza Maker
Jim's Pizza Shack
03.1985 - 04.1990
Leamington District Secondary School