DONNA SPILLER
Ajax,ON
Summary
Dynamic Emergency Room Registration Clerk with extensive experience at Scarborough Health Network. Expert in HIPAA compliance and patient registration, ensuring accuracy and confidentiality. Proven ability to enhance workflow efficiency through effective communication and teamwork, while adeptly managing patient appointments and financial transactions. Committed to delivering exceptional customer service in high-pressure environments.
Works well in a team environment and is eager to learn new things.
Overview
13
13
years of professional experience
Work History
Emergency Room Registration Clerk
Scarborough Health Network - Centenary Hospital
10.2012 - Current
- Assisted patients with registration process, ensuring accurate data entry and compliance with healthcare regulations.
- Utilized electronic health record systems to maintain patient information and streamline workflow efficiency.
- Communicated effectively with medical staff to facilitate prompt patient care and address inquiries.
- Organized and maintained confidential patient files in accordance with HIPAA guidelines.
- Assisted in covid clinic during covid. Prepared covid testing centers and helped with daily functions and assisted Doctors in clinic.
- Sr Bed allocation clerk. Full time temporary position for 2 years. Helped manage unit beds and Emergency room admissions.
- Worked in stroke prevention clinic assisting Doctors with daily schedules. responsible for patient appointments, organizing daily clinic schedules and booking appointments and follow up appointments.
- Er Registration clerk. Responsible for checking in patients to ER, collecting payments for finance, and making sure documentation for federal refugees,out of country and non insured visitors are done correctly.
Education
Medical Office Administration
CDI College
07-2009
GED -
GED COURSE
09-2007
Skills
- HIPAA compliance
- Patient confidentiality
- Patient registration
- Insurance verification
- Appointment scheduling
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Organizational skills
- Effective communication
- Verbal and written communication
- Cash handling
- Flexible schedule
- Computer proficiency
- Documentation review
- Clerical skills
Languages
English
Full Professional
Timeline
Emergency Room Registration Clerk
Scarborough Health Network - Centenary Hospital
10.2012 - Current
Medical Office Administration
CDI College
GED -
GED COURSE