Donna Souza
Mountain Center
Summary
Dynamic Sales Manager with a proven track record at Community Mobile Home Services, Inc., excelling in relationship building and sales expertise. Successfully crafted strategies that consistently exceeded quarterly targets, while mentoring teams to enhance performance. Known for fostering client loyalty through exceptional service and tailored solutions, driving significant revenue growth.
Overview
2024
2024
years of professional experience
Work History
Sales Manager
Community Mobile Home Services, Inc.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Boosted revenue through crafting and executing successful sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Attended industry events and conventions to expain sales opportunities.
Lead Server/Trainer
Marie Callender's
- Fostered a supportive work culture, leading to higher employee retention.
- Maintained up-to-date knowledge on industry trends and best practices in order to continually update training methods.
- Oversaw the implementation of new menu items, ensuring proper training on ingredients and preparation techniques.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Enhanced customer satisfaction by providing exceptional service and anticipating guest needs.
- Consistently met or exceeded sales targets by motivating team members to upsell menu items strategically.
- Mentored and developed junior servers, resulting in increased job satisfaction and performance levels.
- Coordinated section assignments for optimal coverage during peak dining hours, minimizing wait times for guests.
- Organized server schedules to maximize staffing efficiency while accommodating individual availability requests whenever possible.
Lead Server
Chilis's Bar and Grill
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
Server/Banquet Server
Hungry Hunter Steakhouse Steakhouse
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server/Banquet Server
Gregory's (Embassy Suites)
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Bob's Big Boy
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Salesperson
Community Mobile Home Services, Inc.
06.2008 - 04.2023
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Lead Server/Trainer
El Torito
04.2005 - 06.2008
- Increased staff retention through effective communication and fostering a positive work environment.
- Maintained up-to-date knowledge on industry trends and best practices in order to continually update training methods.
- Oversaw the implementation of new menu items, ensuring proper training on ingredients and preparation techniques.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Enhanced customer satisfaction by providing exceptional service and anticipating guest needs.
- Consistently met or exceeded sales targets by motivating team members to upsell menu items strategically.
- Mentored and developed junior servers, resulting in increased job satisfaction and performance levels.
- Coordinated section assignments for optimal coverage during peak dining hours, minimizing wait times for guests.
- Organized server schedules to maximize staffing efficiency while accommodating individual availability requests whenever possible.
- Actively participated in weekly management meetings, contributing valuable insights and suggestions to enhance overall restaurant operations.
Server
Denny's
07.2002 - 04.2005
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Boosted customer satisfaction through prompt attention to individual needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Associate Degree - English Composition
Fullerton Community College
Fullerton, CASkills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Motivational skills
- Product knowledge
- Sales expertise
- Sales presentations
- Client relationship management
- Positive and upbeat
- Direct sales
Timeline
Salesperson
Community Mobile Home Services, Inc.
06.2008 - 04.2023
Lead Server/Trainer
El Torito
04.2005 - 06.2008
Server
Denny's
07.2002 - 04.2005
Sales Manager
Community Mobile Home Services, Inc.
Lead Server/Trainer
Marie Callender's
Lead Server
Chilis's Bar and Grill
Server/Banquet Server
Hungry Hunter Steakhouse Steakhouse
Server/Banquet Server
Gregory's (Embassy Suites)
Server
Bob's Big Boy
Associate Degree - English Composition
Fullerton Community College
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