Donna Soule
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. High-energy employee offering over 30 years of communication dispatch experience to the public through employment at Rogers Communication. Effectively boosted quality of dispatch with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach.
Overview
35
35
years of professional experience
Work History
Cashier
Towers Retail Store
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Processed refunds and exchanges in accordance with company policy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled cash with high accuracy
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Office Administrative Assistant
Dominion Stores
05.1977 - 12.1980
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated records and files to maintain document compliance.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Developed strategies to streamline and improve office procedures.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Organized and detail-oriented with a strong work ethic.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
Maintenance Dispatcher
Rogers Communications
11.1984 - 02.2012
- Received new orders, prepared documentation, and assigned personnel.
- Contributed to the development of junior dispatchers
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Reduced customer downtime by closely monitoring work orders and ensuring timely completion of assigned tasks by dispatched units
- Answered phone calls and advised customers when the technicians were running late.
- Coordinated with external contractors as necessary, overseeing their work quality while adhering to guidelines set forth by Rogers
- Monitored and tracked dispatch communication systems.
- Boosted overall productivity by identifying recurring issues and recommending proactive maintenance solutions to management.
- Maintained accurate records of completed work orders allowing for improved analysis of equipment performance trends over time.
- Scheduled and organized calls for service
- Improved workflow efficiency by effectively prioritizing and assigning maintenance tasks to maintenance personnel.
- Monitored vehicle locations to coordinate timely arrivals.
- Fostered a positive workplace culture, encouraging open communication and collaboration among maintenance team members.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Developed and maintained courteous and effective working relationships.
Education
No Degree - Medical Office Assistant
Seneca College of Applied Arts And Technology
North York, ONSkills
- Reliability and punctuality
- POS system operations
- Social Perception
- Analytical Thinking
- Coin and Currency Counting
- Time management skills
- Cash handling and management
- Guest inquiries
- Work Ethic and Integrity
- Customer Service
- Customer Assistance
- Call Response and Transfer
- Total Payment Calculation
- Return and Exchange Processing
- Customer Relations
- Accounting Software
- Point of sale operation
- Adaptable and Flexible
- Service Minded
- Daily Reporting
- Problem-Solving
- Decision Making Aptitude
- Basic Math Competence
- Report Preparation
- Order Verification
- Professionalism and Courtesy
- Staff Mentoring
- Organizational abilities
- Records Maintenance
- Written and verbal communication
- Relationship Building
- Currency counting
- Team Collaboration
- Patience and Empathy
Languages
English
Full Professional
Lithuanian
Full Professional
Timeline
Maintenance Dispatcher
Rogers Communications
11.1984 - 02.2012
Office Administrative Assistant
Dominion Stores
05.1977 - 12.1980
Cashier
Towers Retail Store
No Degree - Medical Office Assistant
Seneca College of Applied Arts And Technology
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