Donna Smurthwaite
Airdrie,AB
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced office environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
11
11
years of professional experience
Work History
Stable Hand
El Caballo Ranch
Foothills , AB
2022.10 - 2023.08
- Promoted optimal animal health by feeding and watering on regular schedule.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Closely monitored and recorded behavior and health of horses and livestock.
- Followed safety protocols when operating tools and equipment.
- Monitored grounds and reported damage or issues to supervisor before making repairs.
- Worked with owner to determine ranch needs.
Volunteer
Royal Victoria Hospital
Barrie , ON
2015.11 - 2022.10
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Maintained accurate department and customer records.
- Provided secretarial and office management support while building cooperative working relationships.
- Directed customer communication to appropriate department personnel.
- Made reminder calls to patients reminding of appointment and what to bring with them.
- Helped patients organize and fill out paperwork if not completed.
Administrative Assistant
Dr. Elaine Riddick
Midland , ON
2012.05 - 2014.07
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Scheduled appointments, meetings and events for management staff.
- Responded effectively to sensitive inquiries or complaints.
- Coordinated appointments, meetings and conferences.
- Maintained accurate department and customer records.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Directed customer communication to appropriate department personnel.
- Scheduled staff and monitored resource allocation to provide optimal coverage and service.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Administrative Assistant
Recovery Resource Center
Barrie , ON
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Responded effectively to sensitive inquiries or complaints.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Directed customer communication to appropriate department personnel.
- Scheduled staff and monitored resource allocation to provide optimal coverage and service.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
Education
Legal Administrative Assistant -
Toronto School of Business
Barrie, ON05.1994
High School Diploma -
Barrie Learning Center
Barrie, ON06.1992
Skills
- Administrative Operations
- Coordination
- Database Organization
- Patient Scheduling
- Internet Research
- Technologically Savvy
- Highly Organized
- Client Relations
- Confidential Document Control
- Office Equipment Maintenance
- Meeting Arrangements
- Phone Call Answering
- Proofreading
- Deadline-Oriented
- Filing and Data Archiving
- Professional and Polished Presentation
- Meticulous Attention to Detail
- Executive Management Support
- Strong Interpersonal Skills
- PC Proficient
- Certified Legal Office Assistant
- Records Management
- Database Entry
- Dedicated Team Player
- Relationship Building
- Office Administration
- Quality Assurance
Timeline
Stable Hand
El Caballo Ranch
2022.10 - 2023.08
Volunteer
Royal Victoria Hospital
2015.11 - 2022.10
Administrative Assistant
Dr. Elaine Riddick
2012.05 - 2014.07
Administrative Assistant
Recovery Resource Center
Legal Administrative Assistant -
Toronto School of Business
High School Diploma -
Barrie Learning Center
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