Donna Siu, MHA
Dublin,CA
Summary
Results-driven professional with extensive experience in driving strategic initiatives and fostering effective team collaboration. Strong background in project management, budget oversight, and stakeholder engagement, ensuring organizational goals are met efficiently. Known for adaptability, reliability, and focus on achieving impactful results. Skilled in leveraging data-driven insights, optimizing processes, and mentoring teams to excel in dynamic environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Associate Director, Operations
Stanford Medicine Children's Health
04.2022 - Current
- Oversight of division level staff and supervisors for After Hours Virtual Care Clinc and Mental Health Program.
- Manage operations specialist and coordinators and their credentialing, contracting, and licensing functions.
- Oversees patient experience reporting and identifying strategic improvement opportunities for over 30 general pediatric and multi-specialty locations.
- Evaluate vendors and vendor contracts to assess quality, maintain tight cost controls and maximize business operational efficiency.
- Manage cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints.
- Lead the Emergency Management Program which includes creating and managing business continuity plans.
- Fosters a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
Operations Project Manager
Stanford Medicine Children's Health
04.2016 - 03.2022
- Created strategic plans and partnered with the Chief Operating Officer, medical director, practice managers and front line staff to roll out projects and initiatives centered around increasing patient experience metrics.
- Implemented strategic initiatives across 30 ambulatory clinics. Initiatives included streamlining front desk check-in process and introducing LEAN methodologies to front and back office staff.
- Increased Stanford Children's Health Network by onboarding acquired pediatric and ob/gyn clinics on time and within budget.
- Lead and completed Medi-Cal Site enrollment for ob/gyn clinic.
- Involved with business development planning for potential clinics to be integrated into expanding network.
- Worked directly with Marketing, Physicians and Advance Practice Providers to increase consumer visibility in markets throughout the San Francisco Bay Area.
- Managed and rolled-out the following organization initiatives: COVID Vaccine Program, Setting up Acute Care Clinics, Livermore Multi-Specialty Clinic build, Release of Information Centralization.
- Budgeted active and proposed projects by accurately determining pricing, key performance indicators, and risk factors.
- Led weekly and monthly meetings with executive leadership and multi-disciplinary group to provide updates on business plans, project status, and review key performance indicators.
- Identified plans and resources required to meet project goals and objectives.
Project Manager
Kaiser Permanente
06.2014 - 04.2016
- Led Diablo Service Area to the highest number of risk-adjusted diagnosis reviewed and coded among all Northern California medical centers.
- Planned, facilitated and led meetings with physician leadership, including chief of pediatrics and chief of medicine, and administrators.
- Managed multi-million dollar project for 7 medical centers: Antioch, Walnut Creek, San Ramon, Livermore, Martinez, Park Shadelands (Walnut Creek), Pleasanton
- Collaborated with physician medical group, service line directors and administration to create strategic plan to increase yearly CMS patient visits.
- Organized and presented trainings for physicians on new procedures and technology.
- Developed executive presentations and reports to facilitate project evaluation and process improvement.
Project Manager
Kaiser Permanente
04.2011 - 06.2014
- Designed performance improvement process maps to increase patient satisfaction for medication throughput.
- Review HCAHPS scores and create patient satisfaction initiatives to increase scores
- Directly involved in hiring process of new employees.
- Revised and assisted with creating policy and procedures.
- Monitor project's budget and timelines.
- Organized and maintained pharmacist's work schedules.
Business Applications Coordinator
Kaiser Permanente
08.2006 - 04.2011
- Managed new project assignments and implementation of new workflows.
- Test lead for new outpatient pharmacy system project.
- Resolve patient care issues for outpatient pharmacy staff.
- Answer questions and troubleshoot problems from providers and pharmacy staff.
- Attend meetings and conference calls with providers and pharmacy staff on regular basis to discuss quality improvement of pharmacy system and pharmacy workflow.
Education
Master of Science - Health Care Administration. Management and Change, Health Care option
California State University, East Bay
Hayward, CA2010
Bachelor of Arts - Liberal Studies
California State University, East Bay
Hayward, CA2004
Skills
- Project management
- Strategic leadership
- Analytical thinking
- Coaching and mentoring
- Relationship building
- Process improvement
- Operations management
- Team collaboration and leadership
Certification
- Lean Six Sigma Black Belt Certification
- Lean Six Sigma Green Belt Certification
- Epic Ambulatory Proficiency Certification
Affiliations
- Member, PMI-Project Management Institute, 2017 to Current
- Member, The Beryl Institute, 2018 to Current
- Member, American College of HealthCare Executives
Timeline
Associate Director, Operations
Stanford Medicine Children's Health
04.2022 - Current
Operations Project Manager
Stanford Medicine Children's Health
04.2016 - 03.2022
Project Manager
Kaiser Permanente
06.2014 - 04.2016
Project Manager
Kaiser Permanente
04.2011 - 06.2014
Business Applications Coordinator
Kaiser Permanente
08.2006 - 04.2011
Master of Science - Health Care Administration. Management and Change, Health Care option
California State University, East Bay
Bachelor of Arts - Liberal Studies
California State University, East Bay
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