Donna Sisneth
Brampton,ON
Summary
Dynamic Immigration Case Manager at a Member of Parliament Office, adept at problem-solving and case management. Successfully enhanced client outcomes through comprehensive plans and effective advocacy. Skilled in documentation and reporting, I improved client satisfaction by addressing concerns promptly, while coordinating essential services to foster self-sufficiency and well-being.
Overview
8
8
years of professional experience
Work History
Immigration Case Manager
Member Of Parliament Office
Brampton, ON
03.2005 - 05.2011
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
Scheduling Coordinator
Highbourne Lifecare Centre
03.2003 - 04.2004
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Education
General Studies
Holy Trinity High School
Edmonton, AB06.1992
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
- Documentation and reporting
- Conflict resolution
- Positive attitude
- Email and telephone etiquette
- Critical thinking
- Data entry and analysis
Languages
English
Full Professional
Timeline
Immigration Case Manager
Member Of Parliament Office
03.2005 - 05.2011
Scheduling Coordinator
Highbourne Lifecare Centre
03.2003 - 04.2004
General Studies
Holy Trinity High School