Donna Russell
Summary
Dynamic and detail-oriented professional with a proven track record at Costco, adept in audit reporting and fostering strong stakeholder relationships. Leveraged attention to detail and decision-making skills to reduce fraud risk and enhance operational efficiency. Excelled in multitasking, achieving significant improvements in inventory accuracy and customer satisfaction.
Developed skills in thorough analysis and meticulous attention to detail within structured environment. Experienced in ensuring compliance and identifying financial discrepancies. Seeking to transition into new field, leveraging problem-solving and analytical abilities.
Overview
18
18
years of professional experience
Work History
Auditor
Costco
11.2022 - 02.2024
- Assisted in the preparation of audit reports that clearly communicated findings and recommendations to key stakeholders.
- Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthrough for compliance with documented processes.
- Identified and reported audit issues.
- Produced audit reports.
- Contributed to a positive work environment by collaborating effectively with colleagues across all levels of the organization.
- Investigated discrepancies discovered during auditing process.
- Prepared and distributed risk and audit reports to appropriate personnel.
- Provided valuable insights to management by presenting clear and concise audit findings, contributing to informed decision-making processes.
- Reviewed financial statements for adherence to International Financial Reporting Standards (IFRS) and corporate regulations.
- Reduced risk of fraud with thorough investigations into irregular financial transactions.
- Prepared working papers, reports and supporting documentation for audit findings.
Shipping and Receiving Clerk
Costco
10.2018 - 11.2022
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
- Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Established strong relationships with suppliers to ensure timely deliveries of goods, mitigating potential delays or stockouts that could impact customer satisfaction.
- Received shipments, verifying contents against purchase orders to ensure accuracy and completeness.
- Conducted regular inventory audits to maintain accurate stock levels and identify discrepancies early.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Returns Processor
Costco
11.2013 - 10.2018
- Unloaded, inspected, and stored damaged and returned products.
- Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
- Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
- Ensured proper disposal or recycling of non-sellable returned items in accordance with environmental regulations and company policies.
- Maintained filing system and organized customer documents for easy retrieval of information.
Tire Sales Associate
Costco
04.2006 - 11.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
No Degree -
Ross Sheppard High
Edmonton, AB06-1999
Skills
- Attention to detail
- Audit reporting
- Decision-making
- Multitasking and organization
- Self-awareness
- Reliability
Languages
English
Native or Bilingual
Timeline
Auditor
Costco
11.2022 - 02.2024
Shipping and Receiving Clerk
Costco
10.2018 - 11.2022
Returns Processor
Costco
11.2013 - 10.2018
Tire Sales Associate
Costco
04.2006 - 11.2013
No Degree -
Ross Sheppard High
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