Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donna Rowntree

Waterford,ON

Summary

Reliable employee seeking position. Offering excellent communication and good judgment.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Quality Assurance Analyst

Toyotetsu
09.2021 - 12.2024
  • Mentored and coached team members on QA topics and strategies.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Reported progress, test metrics and results to project stakeholders.
  • Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.

Marketing Services Rep

Seneca Niagara Resort And Casino
02.2019 - 05.2020
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Worked with customers to understand needs and provide excellent service.

Customer Serv

Tim Hortons
12.2018 - 11.2019
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Recommended products to customers, thoroughly explaining details.
  • Regularly exceeded daily sales and product add-on quotas.
  • Answered constant flow of customer calls with minimal wait times.

Sales Associate

Vantel Pearls
01.2017 - 10.2019
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Home Health Aide

Continuing Care
12.2013 - 11.2014
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Provided mobility assistance such as walking and regular exercising.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Provided transportation and appointments management.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.

Certified Nursing Assistant

Res Care
03.2011 - 09.2013
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.

Education

Medical

WENATCHEE VALLEY COLLEGE
Washington State

Some College -

Blueridge Community College
Weyers Cave, Va

Some College -

Niagara Falls Community College
Sanborn NY

Skills

I have outstanding customer skills, and am very professional and courteous I excell in every job position i have held and go above and beyond exceeding expectations where one employee falls short I am there to support the establishment and step in to cover the positions required to get the job done and keep workflow going I am a joy to be around and have a passion for spreading my kindness and customers will agree

Timeline

Quality Assurance Analyst

Toyotetsu
09.2021 - 12.2024

Marketing Services Rep

Seneca Niagara Resort And Casino
02.2019 - 05.2020

Customer Serv

Tim Hortons
12.2018 - 11.2019

Sales Associate

Vantel Pearls
01.2017 - 10.2019

Home Health Aide

Continuing Care
12.2013 - 11.2014

Certified Nursing Assistant

Res Care
03.2011 - 09.2013

Medical

WENATCHEE VALLEY COLLEGE

Some College -

Blueridge Community College

Some College -

Niagara Falls Community College

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Donna Rowntree