Donna Rommel
358 Griesbach School Road NW, Edmonton,Canada
Summary
Experienced administrator seeking a career transition where my excellent customer service and time management skills can be utilized to contribute to the successful operation of an organization. Committed to maintaining a high level of professionalism while supporting a busy school office and providing exceptional service to students and colleagues. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
25
25
years of professional experience
Work History
LICENCED UNDERWRITING ASSISTANT
Innovative Mortgage Solutions
Sherwood Park, AB
01.2022 - 11.2024
- Assisted underwriter with applications and submit documents to various lenders
- Prepared mortgage approval letters for borrowers
- Communicated with team members to ensure smooth workflow and collaboration
- Ordered appraisals based on lender's specific requirements
- Resolved issues in a timely manner to ensure mortgages closed on time
- Interacted with lenders, addressed inquiries and resolved issues
RECEPTIONIST / BROKER ASSISTANT
Innovative Mortgage Solutions
Sherwood Park, AB
03.2020 - 12.2021
- Performed front desk reception duties such as welcoming visitors and managing phone and email communications
- Requested supporting documents from borrowers and prepared complete mortgage application packages for lenders
- Managed deadlines and prioritized tasks in a fast-paced environment
- Provided updates to real estate agents and solicitors
PART-TIME SALES ASSOCIATE
Bella Maas Boutique
Sherwood Park, AB
06.2014 - 03.2020
- Greeted customers, provided recommendations and answered questions
- Input purchase orders into retail database and handled receipt of new inventory
- Completed online sale transactions and shipped orders to customers
- Maintained a strong knowledge of brands and attended buying events
- Trained new staff on all store procedures such as loss prevention, sale and exchange processes
MORTGAGE ADMINISTRATOR
Innovative Mortgage Solutions
Sherwood Park, AB
01.2011 - 06.2012
- Acted as liaison between clients, lenders, and appraisers to ensure all mortgage application conditions were met
- Provided administrative support to brokers such as scheduling appointments and preparing materials for meetings
- Reviewed documents submitted by clients to ensure they met the requirements of the lender
- Attended industry events to stay up-to-date on mortgage lending policies
MORTGAGE UNDERWRITER
MCAP
Edmonton, AB
02.2006 - 01.2010
- Underwrote, processed and approved mortgage refinance applications
- Reviewed supporting documents for approval such as property appraisals, employment verification documents and purchase contracts
- Maintained outstanding asset quality scores
- Volunteered with Habitat for Humanity on build projects
CUSTOMER SERVICE SPECIALIST
MCAP
Edmonton, AB
09.2004 - 01.2006
- Provided professional and timely customer service to borrowers, brokers, and solicitors
- Member of Broker Support Team working in a call centre environment
- Resolved delinquent accounts with borrowers and transferred files to the default team when necessary
- Promoted mortgage life insurance and tax savings accounts to borrowers
- Held 96% average on Servicing Knowledge Assessments
OFFICE ADMINISTRATOR
MCAP
Edmonton, AB
05.2000 - 08.2004
- Screened and sorted incoming mail, faxes, and deliveries
- Posted cheques and prepared daily deposits
- Maintained office inventory by ordering supplies in a timely manner
- Assisted with co-ordinating and hosting company events
- Performed general office duties including answering multi-line phone, routing telephone calls or messages to appropriate staff and greeting visitors
Education
Mortgage Associate Licence -
Real Estate Council Alberta (RECA)
01.2023
Business - Office Administration Diploma -
Northern Alberta Institute of Technology (NAIT)
04.2001
Skills
- Proficient in Microsoft 365
- Experienced in Google Workspace
- Service Excellence
- Skilled Problem Resolution
- Effective Verbal Communication
- Professional Writing Skills
- Detail-Oriented Organization
- Proficient in Task Management
Volunteering
SOUS CREW TEAM MEMBER, Edmonton Folk Music Festival, August 2018-Current
Edmonton, AB
- Build, prep and organize the festival kitchen
- Sanitize and clean kitchen equipment and ensure it's in working order
- Assist site kitchen with food service to fellow volunteers
References
References available upon request.
Timeline
LICENCED UNDERWRITING ASSISTANT
Innovative Mortgage Solutions
01.2022 - 11.2024
RECEPTIONIST / BROKER ASSISTANT
Innovative Mortgage Solutions
03.2020 - 12.2021
PART-TIME SALES ASSOCIATE
Bella Maas Boutique
06.2014 - 03.2020
MORTGAGE ADMINISTRATOR
Innovative Mortgage Solutions
01.2011 - 06.2012
MORTGAGE UNDERWRITER
MCAP
02.2006 - 01.2010
CUSTOMER SERVICE SPECIALIST
MCAP
09.2004 - 01.2006
OFFICE ADMINISTRATOR
MCAP
05.2000 - 08.2004
Mortgage Associate Licence -
Real Estate Council Alberta (RECA)
Business - Office Administration Diploma -
Northern Alberta Institute of Technology (NAIT)
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