Donna Rivera
Sacramento
Summary
Customer-focused operations professional with extensive experience in enhancing resident satisfaction and managing lease agreements. Proven ability to analyze community feedback, streamline processes, and maintain accurate records. Committed to fostering positive relationships and resolving issues efficiently in property management.
Overview
10
10
years of professional experience
Work History
Apartment Leasing Agent
The Lofts Apartments
Natomas
06.2026 - Current
- Greeted prospective residents and addressed inquiries about available apartments to foster positive first impressions.
- Conducted property tours, highlighting amenities and unit features for potential tenants.
- Managed lease agreements and coordinated move-in processes for new residents.
- Maintained accurate records of tenant applications and rental agreements in the database.
- Collaborated with maintenance staff to quickly resolve resident requests and issues.
- Utilized property management software to track leasing activities and maintain schedules.
- Managed rent collection and issued late or eviction notices, ensuring compliance with rental agreements.
- Monitored occupancy rates and compiled reports for upper management to inform strategic decisions.
Community Manager
The MOD At Midtown
Sacramento
01.2026 - 06.2026
- Developed and enforced community guidelines, promoting respectful interactions among residents.
- Analyzed community feedback to drive initiatives that improved resident satisfaction.
- Collaborated with cross-functional teams to align community initiatives with organizational objectives.
- Trained and mentored new team members on best practices in community management.
- Responded promptly to customer inquiries, ensuring effective communication and resolution.
- Collected rent payments from residents, maintaining detailed reports on payment status.
- Performed regular inspections of buildings and common areas, identifying necessary repairs.
- Oversaw recruitment and training of community team members, ensuring high-quality service delivery.
Executive Assistant
Abseco Inc.
Sacramento
06.2016 - 12.2018
- Enhanced information retrieval efficiency by 40% through digital systems for managing lease files, applications, and compliance documents.
- Developed SOPs that decreased administrative errors by 20%, standardizing tour paths, follow-up workflows, and closing checklists.
- Managed executive calendars and scheduled appointments for senior leadership.
- Coordinated travel arrangements and itineraries for company executives.
- Prepared meeting agendas and took minutes during board meetings.
Education
Associate of Science - Business
Heald Business College
Rancho Cordova, CA10.2008
Skills
- Sales and lease closing
- Customer engagement
- Property marketing strategies
- Lead generation
- Occupancy rate analysis
- Inventory tracking and unit availability
- Process documentation
- Conflict resolution
Timeline
Apartment Leasing Agent
The Lofts Apartments
06.2026 - Current
Community Manager
The MOD At Midtown
01.2026 - 06.2026
Executive Assistant
Abseco Inc.
06.2016 - 12.2018
Associate of Science - Business
Heald Business College