Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Donna Peddle

Corner Brook,NL

Summary

Dynamic Operations Supervisor at Intelcom/Dragonfly with expertise in warehouse management and logistics. Proven track record in optimizing dispatch processes and enhancing team performance through effective training and safety compliance. Skilled in data analysis and conflict resolution, driving operational excellence and ensuring timely delivery in fast-paced environments.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Operations Supervisor

Intelcom/Dragonfly
Corner Brook, Newfoundland and Labrador
10.2023 - Current

Oversaw daily warehouse operations, ensuring efficient dispatch for delivery drivers and external line haul.
Coordinated with partner companies to schedule truck arrivals and facilitate offloading.
Ensured timely completion of sorting processes and organized warehouse layout for Lead hands.
Conducted morning safety meetings, presenting driver performance and company statistics from previous day.
Supervised entry and load-out procedures for delivery vans to maintain operational flow.
Utilized various software, including Teams, WhatsApp, Dayforce, Word, Excel, Power BI, and Workday.
Generated daily reports and communicated updates to Station Manager and Regional Area Manager.
Acted as Station Manager during absences, managing payroll, scheduling, and recruitment activities.

Homecare

Margaret Lushman
Grey River, NL
01.2023 - 07.2023

Provided basic care for elderly lady with Dementia. I took care of basic daily household duties, such as dishes, laundry, mopping floors and cleaning bathroom. I gave medications and helped with baths and personal hygiene. I also cooked her meals. I attended doctors appointments and ran errands when needed. I spent one on one time with her just talking and doing things she liked. Gave medications at specific time.

Preload Supervisor

UPS
Mount Pearl, Newfoundland and Labrador
10.2018 - 03.2021

In charge of opening warehouse and supervising the offload of trailers as well as the loading of delivery vehicles. I gave morning safety meetings regarding lifting and other techniques needed for offloaded in and loading the trucks and vans. I also made sure that employees followed these proper techniques. Met time deadlines for trailer off loading and loading of delivery trucks. Did daily reports regarding employees. Arranged for trailer drop off and pick up. Continued courses online through UPS University.

Clerk

UPS
Mount Pearl, Newfoundland and Labrador
09.2014 - 10.2018

Processed packages. Dealt with customer complaints. Dispatched drivers. Did reports regarding packages and drivers. Used a wide variety of computer programs. Data entry. While working I did management courses online through UPS University.

Department Manager

Rossy
St. John's, Newfoundland and Labrador
12.2014 - 05.2015

Helped closing and opening store. Organized products in accessible order. Managed my own departments within the store. Helped customers find the appropriate items for them. Operated the cash register and dealt with customer complaints.

Bartender

Castaway Lounge
Corner Brook, Newfoundland and Labrador
09.2005 - 05.2012

I served drinks to our customers. Cashed Video Lottery Tickets, collected the money and balanced the sheets for the Video Lottery Terminals. I cleaned the bar. Also, I served as bouncer when needed.

Customer Service Representative

ICT
St. John's, Newfoundland and Labrador
09.2004 - 09.2005

Answered calls from Rogers customers regarding technical issues regarding their cable and internet services. I took them trough all the troubleshooting steps and scheduled technicians to go to addresses for servicing.

Education

Honors Diploma - Travel And Tourism

Academy Canada
St. John's, NL
11-1998

High School Diploma -

Prince of Wales Collegiate
St. John's, NL
06-1996

Skills

  • Warehouse management and logistics
  • Dispatch coordination and optimization
  • Safety compliance and oversight
  • Report generation and data analysis
  • Software utilization and process optimization
  • Team supervision and training
  • Conflict resolution and effective communication
  • Performance monitoring and KPI tracking
  • Customer service and relationship management
  • Time management and scheduling coordination
  • Leadership and change management
  • Quality assurance and operational planning
  • Administrative procedures and policy enforcement

Certification

I've had a Driver License since 1998 and can provide a clean abstract.

I was the Supervisor for the School Breakfast Program from September 2022- June 2023 at All Saints All Grade School in Grey River, NL.

I am a Lay Minister at the Church of the Transfiguration Grey River, NL. Parish By the Sea

Timeline

Operations Supervisor

Intelcom/Dragonfly
10.2023 - Current

Homecare

Margaret Lushman
01.2023 - 07.2023

Preload Supervisor

UPS
10.2018 - 03.2021

Department Manager

Rossy
12.2014 - 05.2015

Clerk

UPS
09.2014 - 10.2018

Bartender

Castaway Lounge
09.2005 - 05.2012

Customer Service Representative

ICT
09.2004 - 09.2005

Honors Diploma - Travel And Tourism

Academy Canada

High School Diploma -

Prince of Wales Collegiate
Donna Peddle