Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Activities and Honors
Timeline
Generic

Donna Ouimet

Kelowna,BC

Summary

A Sr. professional with years of Account Management experience responsible for driving growth and strengthening business relationships. Focused on a specific segment of clients and accounts, using listening, strategy and relationship building, accounts were often increased by 100% of their monthly spend. Financial background helps with budgets for client conversations. Detail-oriented with strong organizational skills. Ability to handle multiple accounts simultaneously with a high degree of accuracy. Comfortable with all clients including C-level to ensure all stakeholders are involved. Demonstrated talents with SaaS, PaaS, Cloud and Managed Hosting.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Strategic Account Manager

Pivotree
Toronto, ON
02.2016 - 01.2023
  • Oversaw key account relationships by gaining understanding of the needs and interacting directly with clients at various levels including C-level
  • Handled negotiations to secure contracts
  • Provided opportunity for clients to grow their footprint by providing access to various products.
  • Devised, discussed, created sales plans and agreements as well as monitored implementations to ensure a smooth execution.
  • Developed KPI's and measured by conducting business reviews to track progress and assess client growth and happiness.
  • Created demand by matching business problems to product and service solutions.
  • Trained, mentored and motivated staff to instill desire for superior performance.
  • Built relationships with customers and community to promote long term business growth.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Billing Manager

Pivotree (Tenzing)
Kelowna, BC
02.2008 - 01.2016
  • Reviewed billing problems, researched issues and resolved concerns.
  • Managed monthly billing process to complete monthly client invoicing and payment.
  • Worked with customers to develop payment plans and bring accounts current.
  • Trained and mentored staff on procedures, compliance requirements and collections techniques.
  • Developed improved standard operating procedures to increase accuracy and cash flow.
  • Implemented and maintained many versions of Financial software.
  • Enforced tax laws and operational government laws.
  • Reviewed and maintain inventory control of servers in use and those to be decommissioned.
  • Managed budgets for different departments and provided monthly reports.

Education

Associate of Business Administration - Finance

Okanagan University College
Kelowna, BC

Skills

  • Strong critical thinker, analytical, problem solving
  • Highly self motivated able to work alone or on a team
  • Excellent communication and presentation skills (all forms)
  • Ability to build rapport quickly and adapt to relationships based on client needs Able to read the room quickly
  • Document management (physical and virtual)
  • Able to meet deadlines and quotas
  • Tech savvy
  • Adaptable, flexible, reliable
  • Time Management
  • Forecasting
  • Customer Centric

Accomplishments

  • exceeded sales quota by 150% in 2019 and 100% in 2021 - often within the 80% or better each year.
  • recognized as outstanding performance of the quarter and team contribution on more than one occasion
  • recognized by Gov of Canada for Excellence in Innovation
  • Quality of work life awarded for Motivation and Event Coordination
  • Recognized by Management for Cost Saving program implemented for Data Management.
  • Consistently maintained a high client satisfaction rating.

Affiliations

  • Toastmasters -Nickle Awarded
  • UBC /OUC Alumni
  • CE & Pace Accredited Data Base Management
  • CE & Pave Accredited Security Management and Training


Certification

  • Salesforce
  • AWS Professional Certified
  • AWS Technically Professional Certified
  • Cloud Customer Engagement and CLM
  • HY100e SAP Hybris Commerce Essentials online
  • Customer Segmentation and Prospecting - NWU
  • Microsoft Excel Pro

Activities and Honors

As a bit of a side hustle I work as an Event Coordinator with flare. I have normally taken on this role at the various companies that I have worked at but have also worked on weddings, corporate functions, birthdays etc. I have been the creative coordinator for a children's camp for over 20 years but have finally hung up my hat when Covid hit. I love all things theater and have tossed my hat into the local company to assist with sets and back of stage. I have been a dance mom, soccer mom, baseball mom and coach. I was honored to be able to fund raise enough money for our local hospital to obtain a pediatric Oximeter when a family member lost his life due to improper readings.

I am extremely passionate and not afraid to take on any task.

Timeline

Strategic Account Manager

Pivotree
02.2016 - 01.2023

Billing Manager

Pivotree (Tenzing)
02.2008 - 01.2016

Associate of Business Administration - Finance

Okanagan University College

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Donna Ouimet